Supervisor -Parking and Transportation

Job Description

Oversee all on-campus and off-campus parking operations, ensuring safe, efficient, and customer-focused services.

• Supervise daily parking activities including self-parking, valet operations, employee parking, visitor parking, physician parking, special event parking, and designated parking programs.
• Develop and implement operational plans that maximize parking capacity and utilization while minimizing congestion and customer inconvenience.
• Maintain parking facilities to ensure they remain safe, clean, accessible, and compliant with ADA requirements and Medical Center standards.
• Evaluate operational workflows and implement process improvements to enhance efficiency and customer satisfaction.
• Investigate parking-related incidents, complaints, accidents, and operational disruptions.
• Collaborate with clinical departments to support transportation services for patients with special needs and mobility limitations.
• Oversee transportation and shuttle operations supporting patients, visitors, employees, physicians, and Medical Center affiliates.
• Ensure transportation services operate safely, efficiently, and in accordance with established service standards.
• Monitor transportation schedules, route performance, wait times, and service delivery metrics.
• Develop operational improvements that enhance transportation accessibility and reduce delays.
• Conduct transportation needs assessments and recommend service modifications based on organizational demand.
• Provide direct operational oversight of valet parking programs and contracted valet vendors.
• Ensure valet operations reflect Mount Sinai Medical Center's commitment to hospitality, professionalism, and exceptional customer service.
• Maintain advanced knowledge of parking technologies including SKIDATA, Fast Lane, License Plate Recognition (LPR) systems, automated gates, pay stations, ticket dispensers, validation systems, loop detectors, and access control technologies.
• Oversee system functionality, configuration, troubleshooting, preventative maintenance, and operational performance.
• Coordinate software upgrades, database management, network connectivity, cybersecurity compliance, and technology enhancements with Information Technology and vendor partners.
• Maintain revenue integrity and ensure accurate operation of automated parking systems.
• Supervise transportation personnel, parking staff, valet coordinators, and assigned Public Safety personnel.
• Assign staff to designated routes, facilities, operational zones, and special assignments.
• Plan, direct, coordinate, and evaluate workloads to ensure operational effectiveness.
• Conduct employee performance evaluations and performance improvement discussions.
• Participate in employee recruitment, interviewing, hiring, onboarding, and retention efforts.
• Provide ongoing coaching, mentoring, and professional development opportunities.
• Ensure staff maintain required certifications, competencies, and training requirements.
• Review and approve employee time records, attendance documentation, and payroll submissions.
• Prepare revenue and expense reports for parking and transportation operations.
• Maintain operational expenditures and financial performance.
• Review and approve purchases, contracts, and departmental expenditures.
• Conduct audits of parking revenue collection systems and operational controls.
• Identify opportunities to improve operational efficiencies, maximize revenue capture, and reduce costs.
• Promote a culture of exceptional customer service throughout all parking and transportation operations.
• Respond to and resolve escalated customer concerns, complaints, and service recovery situations.
• Develop customer service standards, training programs, and performance expectations for staff and contracted vendors.
• Implement initiatives that reduce patient and visitor stress while improving accessibility and convenience.
• Coach employees and vendors on effective communication, hospitality principles, and service excellence.
• Champion Mount Sinai Medical Center's Just Culture philosophy by promoting accountability, transparency, and continuous learning.
• Investigate incidents and develop corrective actions focused on system improvement and risk reduction.
• Support proactive identification and mitigation of parking, transportation, and pedestrian safety risks.
• Collaborate with Risk Management, Patient Safety, Facilities, and Clinical Leadership to improve organizational safety outcomes.
• Promote the CMS Culture of Safety by ensuring parking and transportation operations support a safe environment for patients, visitors, physicians, employees, and contractors.
• Utilize Six-Sigma methodologies and DMAIC principles to improve operational performance.
• Develop and implement process improvement initiatives to reduce shuttle wait times, improve valet retrieval performance, optimize parking utilization, and enhance customer satisfaction.
• Establish performance metrics and dashboards to measure operational success.
• Lead continuous improvement initiatives that support organizational goals and operational excellence.
• Support Medical Center emergency management and business continuity initiatives.
• Coordinate parking and transportation resources during emergencies, disasters, evacuations, and special events.
• Conduct safety inspections and operational risk assessments.
• Investigate accidents, injuries, vehicle incidents, and transportation-related complaints.
• Ensure compliance with CMS, OSHA, ADA, Joint Commission, state, federal, and local regulatory requirements.
• Maintain documentation required for audits, inspections, legal proceedings, and regulatory reviews.
• Serve as the primary liaison between Public Safety, Facilities Management, Clinical Operations, Patient Experience, Risk Management, Finance, Human Resources, and external transportation partners.
• Represent Mount Sinai Medical Center at meetings with transportation vendors, municipal agencies, healthcare partners, and professional organizations.
• Collaborate with internal stakeholders to develop solutions that improve access, transportation efficiency, and customer experience.
• Aid leadership with operational reporting, presentations, and strategic planning initiatives.

  Qualifications

  • Valid Florida Driver's License with acceptable driving record required.
  • Six-Sigma Green Belt, Yellow Belt, Certified Parking Professional (CPP), IAHSS Certification, or related professional certification preferred.
  • CPR/AED Certification preferred.
  • Associate’s degree required.
  • 4 years of experience in parking operations, transportation management, healthcare operations, municipal parking systems, public safety operations, logistics, or related field.
  • 2 years of supervisory or leadership experience required.
  • Experience managing contracted vendors and transportation service providers required.
  • Experience administering Parking Access and Revenue Control Systems (PARCS) preferred.

  Benefits

  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retailer plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for select positions and more!