Supervisor Outpatient Services (69972)

Supervision

Position is supervised by the Outpatient Manager or Director. Position provides supervision and clinical leadership to assigned program staff within designated clinical team.

Responsibilities

• Promotes a clinical culture in the Outpatient Services Department that is welcoming, engaging and accessible.
• Fosters a professional environment that uses evidence-based practices to provide services focused on behavioral healthcare, physical healthcare, and social needs.
• Ensures integrated services are recovery-focused, strengths-based, culturally competent, patient centered, trauma-informed, gender sensitive, age appropriate and co-occurring capable.
• Oversees training of staff, assignment of staff duties, oversight of workload and productivity of program staff, staff compliance with agency policies and procedures, staff compliance with credentialing requirements, and staff competency and use of instruments required by agency payors and/or commonly used by professionals in their field.
• Approves timesheets and travel claims; conducts employee performance evaluations; facilitates treatment team consultations.
• Provides comprehensive training including orienting new staff to intakes, assessments, integrated and person-centered treatment plans, treatment plan reviews, treatment plan updates, progress notes, discharges, and all documentation requirements.
• Ensures new staff meet core competencies in all documentation requirements within probationary period.
• Provides ongoing quality management of all documentation by staff and ongoing support and training in current procedures and requirements to ensure that all staff continue to meet core competencies and agency requirements.
• Participates in peer review and other quality assurance committees.
• Provides clinical services, including intakes and treatment plans, crisis counseling, therapy, and care coordination.
• Seeks consultation, as appropriate, with Senior Supervisors, Program Manager or Director regarding crisis situations, including potential safety concerns.
• Maintains clinical records in a timely manner as required by agency, state or federal funding sources and accreditation authorities.
• Completes all required forms and maintains same in a manner consistent with requirements.
• Returns phone calls and cell texts promptly and checks and responds to email daily.
• Maintains professional competency in his/her discipline through appropriate professional clinical training, attendance at workshops and conferences, and via consultation with other professionals.
• Complies with all requirements to maintain professional licensure.
• Completes all agency required training within established deadlines.
• Meets productivity expectation as established by Program Director.

Qualifications

• Licensure in the state of Oklahoma, in one of the mental health disciplines or under board approved supervision for licensure is preferred. If licensed, employee must complete continuing education requirements needed for licensure maintenance.
• Candidates with a bachelor’s degree in social work, psychology, or related human services field who are certified or are eligible for certification as a case manager with commensurate experience may be considered. If certified, employee must complete continuing education requirements needed to maintain certification.
• 2 years’ experience in human services field preferred.
• High degree of flexibility and efficiency required.
• Proficiency in MS Word processing software and intermediate general computer skills.
• Excellent interpersonal skills and the ability to effectively communicate verbally with English-speaking patients.
• Excellent written and oral communication skills.
• Ability to move about facilities freely.
• Casual professional dress required with adherence to dress code requirements.
• Access to reliable transportation required. Local travel is required.
• Must possess and provide verification of valid Oklahoma driver's license during employment with NorthCare.
• Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage.
• Must complete all NorthCare required training within 30 days of employment.
• Must have TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment.
• Must adhere to all laws, professional standards and ethical codes that apply to job responsibilities.