Supervisor Ophthalmic Clinical Support

Summary

Supervises daily staff activities for ophthalmic clinical support team.

Responsibilities

• Determines, coordinates and supervises daily staffing assignments and levels including the supervising of onboarding, coaching and mentorship programs.
• Aid with career conversations and disciplinary actions.
• Supervise quality measures for ophthalmic clinical work-up and facilitate staff develop programs.
• Ensure staff compliance with clinical work-up competencies and protocols.
• Supervise the core-process administered by Clinical Coordinators and oversee the work of the Ophthalmic Preceptors.
• Perform staff responsibilities related to ophthalmic clinical work-ups to fulfill required service levels.
• Lead the handling and resolution of complex issues and complaints.

Requirements

• Ophthalmic Scribe Certification, (OSA) or Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) or Certified Ophthalmic Medical Technologist (COMT) or National Contact Lens Examiner Certification (NCLEC).
• Minimum of 2 years of supervisory experience.
• 3 years sponsored on the job ophthalmic training, or ophthalmic internship.

Preferred

• 2 years of high intensity customer service experience.
• Bachelor's degree.

Location

UCHealth UCHlth Boulder Eye Clinic, US:CO:Boulder

Department

UCHealth Eye Center Boulder

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

Shift

Days

Pay

$29.54 - $44.31 / hour. Pay is dependent on applicant's relevant experience

Minimum Education

High School diploma or GED

Required Licensure/Certifications

• Ophthalmic Scribe Certification, (OSA) or Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) or Certified Ophthalmic Medical Technologist (COMT) or National Contact Lens Examiner Certification (NCLEC).

Minimum Experience

2 years of supervisory experience.

3 years sponsored on the job ophthalmic training, or ophthalmic internship.

Preferred

• 2 years of high intensity customer service experience.
• Bachelor's degree.

Other Information

This position is an onsite role and does not offer a hybrid or remote option.

Benefits

• Recognition Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
• Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
• Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.
• Health and well-being: Medical, dental and vision coverage. Access to 24/7 mental health and well-being support for employees and dependents. Discounted gym memberships and fitness resources. Free Care.com membership. Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs. Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence. Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options. Employer-provided short-term disability and long-term disability with a buy-up coverage option.
• Retail and savings: 403(b) plan with employer matching contribution. Additional 457(b) plan may be available. Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.
• Education and career growth: Access to academic degrees and certificate programs to promote professional and personal growth. Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement. Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities. Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness. Eligibility for some programs is based on an employee's scheduled work hours.

Company Information

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