Supervisor – Operations (Service Operations Supervisor) - BRTA

Key Accountabilities

• Operations Management
• Supervise day-to-day transit service operations
• Monitor service in real-time and adjust resources to address delays, disruptions, or emergencies
• Ensure adherence to schedules, routes, and service standards
• Coordinate with dispatch, maintenance, and control center teams
• Coordinate coach operator check-in processes through dispatching systems
• Employee Supervision
• Lead, coach, and support transit operators and frontline staff
• Conduct performance evaluations, attendance monitoring, and disciplinary actions as needed
• Ensure employees follow safety protocols and operating procedures
• Aid with workforce scheduling and staffing coverage
• Address driver performance issues, providing coaching and/or disciplinary action when appropriate in accordance with the CBA and company policies
• Safety & Compliance
• Enforce safety policies, procedures, and regulatory requirements
• Respond to accidents, incidents, and customer complaints
• Conduct field observations, safety audits, and investigations
• Promote a strong safety culture across operations
• Customer Service
• Ensure high-quality customer service is delivered consistently
• Address customer concerns and service complaints in a timely manner
• Support accessibility and equitable service delivery initiatives
• Act as an on-site representative during service issues
• Coordination & Communication
• Communicate service updates and operational changes to staff and management
• Collaborate with planning, maintenance, and customer service departments
• Support implementation of new routes, detours, or service initiatives

Physical Demands And Work Environment

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces
• Exposure to both extreme heat and cold
• Exposure to loud noises, fumes, and airborne particles

Drug Screening

Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination.

Safety Commitment

By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.

Environmental Commitment

Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.

EEO Statement

Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identity, or any other status protected by applicable law.

Work Authorization

"Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position"