Supervisor- Operations

Responsibilities

• Supervises and implements departmental functions, policies and procedures with all internal and external contacts.
• Evaluates effectiveness and efficiency of operational areas and takes action to reallocate resources as necessary.
• Creates and implements programs to enhance the level of service provided to customers.
• Communicates, implements, and interprets corporate and departmental policies and procedures.
• Maintains department standards to ensure optimal customer support.
• Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
• Provides technical expertise related to job unit function.
• Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.
• Collaborates with all internal and external contacts to coordinate departmental functions.
• Compiles and prepares required data for reports pertaining to the unit.
• Handles inquiries and follow-ups in a professional, accurate, prompt, and courteous manner.
• Serves as the next level of contact for problems and issues that staff cannot resolve.
• Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.
• Encourages the professional progression of staff through Performance Management, coaching, and counseling.
• Establishes appropriate goals and performance standards and makes recommendations for career paths of staff.
• Ensures that department systems and supports are operational.

Requirements

Education: Undergraduate degree is preferred plus a minimum of two (2) years of relevant experience. Independence has implemented a “Hybrid” model where Associates work in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday).

Independence Health Group is the leading health insurance organization in the Philadelphia region, serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania. As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

The role requires the use of an Android or iOS device compatible with the free Microsoft Authenticator app.

Qualifications

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Skills

Strong leadership, communication, and organizational skills are essential. Technical expertise in the field of operations is also required.

Benefits

Details not specified in the job posting.

Pay

Details not specified in the job posting.

Schedule

Details not specified in the job posting.