Supervisor - Operations

Reporting directly to a Manager or Senior Manager Operations, you will supervise one or more warehouse departments—receiving, picking, packing, shipping, wire cutting, light assembly, and housekeeping.

Responsibilities

• Coordinate employee work assignments to meet inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates, and related metrics; take corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection processes are accurate and eliminate excess costs
• Ensure a safe working environment and follow safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitor performance standards for warehouse functions (pick, pack, ship)
• Process returned merchandise
• Establish and monitor performance standards for equipment, assembly, housekeeping, etc.
• Develop and implement training certification programs; ensure warehouse employees receive training
• Train, coach, and counsel associates; manage at least 2 or more direct reports

Requirements

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or obtain forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction, or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations

• Work is physically strenuous; required to lift heavy packages up to 50 pounds
• Work may require excessive bending or stooping
• Required to climb ladders
• Required to use hand tools
• Required to use heavy machinery (e.g., forklift)

Pay

$52,898 – $68,766 annually. Offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or collective bargaining agreements. Eligible positions may include participation in a bonus or sales incentive plan.

Benefits

Eligible employees receive a benefits program that may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

About the Team

At Wesco, we build, connect, power, and protect the world as a leading provider of business-to-business distribution, logistics services, and supply chain solutions. Our greatest asset is our people—over 20,000 worldwide—who thrive in a culture grounded in teamwork and respect. Wesco fosters a workplace where every individual is respected, valued, and empowered to succeed, offering comprehensive benefits and active community engagement.