Supervisor - Operations
Reporting directly to a Manager or Senior Manager Operations, you will supervise one or more warehouse departments—receiving, picking, packing, shipping, wire cutting, light assembly, and housekeeping.
Responsibilities
- Coordinate employee work assignments to achieve inbound and outbound service requirements
- Direct achievement of performance objectives related to productivity, quality, service, and safety
- Monitor workflow, work completed, error rates and related metrics; take corrective action
- Ensure procedures are observed, implemented, and enforced
- Confirm quality and inspection processes are accurate and excess costs are eliminated
- Ensure safe working environment and follow safety regulations
- Maintain accurate time, attendance, and performance management records
- Maintain positive employee relations and morale
- Recommend performance management actions
- Assist in developing and documenting warehouse processes
- Establish and monitor performance standards for warehouse functions (pick, pack, ship)
- Process returned merchandise
- Establish and monitor performance standards for equipment, assembly, housekeeping, etc.
- Develop and implement training certification programs; ensure warehouse employees receive training
Qualifications
- High School Degree or Equivalent required
- Fork Lift Certification preferred
- 3 years warehouse and distribution operations experience
- 1 year experience leading warehouse associates
- Ability to operate a forklift or obtain forklift certification
- Strong knowledge of inventory control processes
- Knowledge of electrical, construction or mechanical products
- Strong communication and interpersonal skills
- Strong time management skills
- Basic computer skills
- Attention to detail
- Ability to learn and use business planning systems
- Resolve problems in a timely manner under stressful situations
- Comfortable working in a team environment
- Ability to operate hand and power tools and equipment
- Ability to anticipate and prepare for customer needs
Physical Expectations
- Work is physically strenuous; workers are required to lift heavy packages up to 50 pounds
- Work may require excessive bending or stooping
- Employee required to climb ladders
- Employee required to use hand tools
- Employee uses heavy machinery (e.g., forklift, etc.)
Pay
$52,898 – $68,766 annually. Offer amounts may vary based on geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
Benefits
- Paid time off
- Medical, dental, and vision coverage
- Retirement savings plans
- Bonus or sales incentive plan (for eligible positions)
- Commission structure for certain sales roles
About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. With a workforce of over 20,000 people worldwide, we embrace unique perspectives and promote a culture grounded in teamwork and respect.