Supervisor Operations

General Summary

The Operations Supervisor is responsible for overseeing all assigned areas of production, maintenance and related services through field personnel to achieve timely completion of services at the most economical costs.

Maintains a safe, secure and healthy environment

• Adheres to Company/Customer safety and quality standards and practices and to legal regulations
• Affirm alerting others regarding potential hazards or concern

Responds to safety incidents or issues

• Involved in Root Cause investigations
• Near Miss tracking
• Preventative Action development
• Corrective Actions

Responds to customer concerns

• Works internally to resolve those issues and prevent future occurrences
• Logs Non-Conformance Reports, as required

Ensures vendor vetting and classification

• Acts as a liaison between the customer and vendors/internal groups
• Resolves conflicts (e.g., engineering package delays, equipment scheduling conflicts, manufactured item deliveries)

Reviews customer work records

• Ensures documentation is thorough
• Ensures customer purchase orders are provided
• Ensures the item/equipment used is clear for costing and pricing the work

Schedules technicians

• Schedules technicians in Team Apps
• Approves/verifies the hours worked and expenses, once entered

Coordinates material and equipment purchases/orders

• Assumes responsibility for technician personnel activities in the District
• Facilitates technician growth and development
• Monitors technician training
• Manages the field evaluation process
• Evaluates crew mix
• Manages District fleet and fuel expenditures
• Schedules technicians in Team Apps
• Approves/verifies the hours worked and expenses, once entered
• Prepares customer quotations, as needed
• Pricing completed job packages once work is complete (in some Districts)
• Oversees purchasing activity
• Works with vendors to ensure the District costs are received in a timely manner
• Oversees the District inventory
• Plays a key role in the Quarterly Cycle count process

Job Qualifications

• High school diploma or equivalent required
• Bachelor’s degree in Management or industry related field preferred
• Three (3) or more years of experience in industrial operations or maintenance preferred
• Previous supervisory experience preferred
• Previous experience working in an ERP (Microsoft Dynamics AX) preferred
• Proficiency in Microsoft Office products

Work Conditions

• Position is located at the District or site location
• Work is conducted in a semi-private office/cubicle setting
• Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm

Physical And Mental Requirements

• Ability to lift and carry 25 pounds
• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
• Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations

Teamwork

• Global teamwork and collaboration