Supervisor Operations

About the role

Report to Design Delivery Center Leader to contribute towards managing the daily work processes, procedures, volumes, and deadlines. Monitor departments daily. Identify and report on inefficiencies and successes. Ensure compliance with OSHA standards, including maintaining safe working environments. Be responsible for adherence to contractual SLA & OLA standards. Track all statement holds, reruns, respools, releases and any other special instructions to ensure the correct mailing of products associated with the Production Facility. Coach and provide performance management to a team of 20+ team members.

Responsibilities

• Report to Design Delivery Center Leader to contribute towards managing the daily work processes, procedures, volumes, and deadlines.
• Monitor departments daily. Identify and report on inefficiencies and successes.
• Ensure compliance with OSHA standards, including maintaining safe working environments.
• Be responsible for adherence to contractual SLA & OLA standards.
• Track all statement holds, reruns, respools, releases and any other special instructions to ensure the correct mailing of products associated with the Production Facility.
• Coach and provide performance management to a team of 20+ team members.

Requirements

• Minimum of 3 years of production leadership experience, at a supervisor or lead level with print and mail expertise.
• Experience working in a fast-paced environment that requires the ability to assess situations and make decisions quickly and can manage workloads to meet contractual Service Level Agreements and OLAs.
• Dependable and open to working a 12-hour rotating shift schedule of 6 PM - 6 AM, including some weekends and holidays.
• Uses a personal computer and has a solid understanding of Microsoft Office applications, specifically Excel and can perform basic mathematical calculations.
• Able to stand/walk for 95% of the shift. Able to bend stoop and lift materials between 25-50 lbs on a frequent basis.
• Proficient in English in a business environment.

Qualifications

• Has experience working in a fast-paced environment that requires the ability to assess situations and make decisions quickly and can manage workloads to meet contractual Service Level Agreements and OLAs.
• Dependable and open to working a 12-hour rotating shift schedule of 6 PM - 6 AM, including some weekends and holidays.
• Uses a personal computer and has a solid understanding of Microsoft Office applications, specifically Excel and can perform basic mathematical calculations.
• Able to stand/walk for 95% of the shift. Able to bend stoop and lift materials between 25-50 lbs on a frequent basis.
• Proficient in English in a business environment.

Skills

• Production leadership experience.
• Experience in a fast-paced environment.
• Microsoft Office skills, specifically Excel.
• Ability to manage workload to meet contractual SLA & OLA standards.
• Ability to assess situations and make quick decisions.

Benefits

Coverage of health insurance benefits starting on Day 1! Climate controlled work environment. Paid vacation, volunteer, and holiday time off. And so much more!

Pay

$61,495.58-$98,390.87

Schedule

12-hour rotating shift of 6 PM - 6 AM, including some weekends and holidays.

Location

US.NE.Omaha.DDC

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com.

Guiding Principles

• Impact: Always help and empower others, whether they’re colleagues or customers.
• Innovation: Be bold in the way you think and passionate about the work you do.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.