Supervisor, Operations

About the role

The Supervisor, Operations monitors and coordinates all functions related to terminal, landside, and airside operations, ensuring compliance with government agency rules and regulations and JFK International Air Terminal, LLC policies. This role requires a high degree of initiative, sound judgment, operational excellence, and leadership. Reports to the Duty Manager, Operations; FLSA status: Non‑Exempt.

Responsibilities

• Supervises, directs, and monitors daily performance of JFKIAT subcontractors.
• Establishes and builds strong working relationships with stakeholders, including airlines, ground handlers, business partners, and government agencies.
• Conducts daily performance evaluations, inspections, and audits.
• Responds to incidents and accidents, conducts investigations as necessary, and prepares medical/incident reports.
• Coordinates and dispatches service calls for subcontractors.
• Initiates, receives, and actions communication via radio and telephone.
• Manages and executes daily operational gate/hardstand, check‑in, and baggage belt plans, and coordinates airlines’ metering time.
• Enforces rules and regulations, and issues warnings and infractions accordingly.
• Conducts on‑the‑job training as needed.
• Assists management with other tasks and projects as needed.
• Provides customer service to the traveling public.

Qualifications

• Associate degree preferred.
• Supervisory experience preferred, including operational decision‑making, preferably in an aviation or airport setting.
• Valid driver’s license required.
• Must be able to pass, obtain, and maintain federally mandated security clearances required to work at an airport.
• Full‑time, shift, rotating, and weekend work required (Terminal 4 operates 24 hours).

Skills

Knowledge

• Aviation knowledge (preferred).
• Proficient with Microsoft Office applications.

Core Skills

• Strong administrative and organizational skills.
• Strong verbal and written communication.
• Active learning: understanding implications of new information for current and future problem‑solving and decision‑making.
• Active listening: giving full attention, understanding points made, asking appropriate questions, not interrupting.
• Time management: managing one’s own time and the time of others.
• Coordination with others: adjusting actions in relation to others’ actions.
• Judgment and decision‑making: weighing relative costs and benefits of potential actions to choose the most appropriate one.

Abilities

• Demonstrated ability to collaborate with peers from a variety of disciplines.
• Analyze and synthesize information from multiple sources to develop and communicate complex information orally and in writing.
• Comprehend oral information: listen to and understand spoken words and sentences.
• Speak clearly so others will understand.
• Comprehend written information: read and understand written ideas.
• Write clearly so others will understand.
• Recognize problems: tell when something is wrong or likely to go wrong.
• Reason to solve problems: apply general rules to specific problems to produce sensible answers.
• Make sense of information: quickly combine and organize information into meaningful patterns.

Physical Requirements

The physical activities for this position involve pulling, pushing, standing, sitting, stooping, walking, crouching, kneeling, and jumping. The employee is regularly required to drive, travel between floors, and travel outside between buildings in varying outdoor weather conditions. May be required to lift and/or move more than 25 pounds. Essential sensory and communicative activities include feeling, speaking, hearing, smelling, and vision abilities (close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus).

Pay

Salary range: $55,000 – $58,000 per year.

Schedule

Full‑time, shift‑based, rotating schedule including weekends; Terminal 4 operates 24 hours a day.