Supervisor, Operations

About the role

The Evolis US Operations Supervisor leads Warehouse, Production, and Repair operations to achieve safety, quality, delivery, cost, inventory accuracy, and customer-service objectives. This role is accountable for workforce performance, capacity and labor planning, KPI management, continuous improvement, and consistent execution of operating procedures. The Operations Supervisor develops frontline employees and partners with the Operations Manager and cross-functional stakeholders to resolve constraints and improve end-to-end operational performance.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

Secure Issuance (SI): Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.

Responsibilities

• Leading Warehouse, Production, and Repair teams; establishing daily priorities, staffing plans, schedules, and performance expectations.
• Owning daily and weekly operating performance against defined safety, quality, delivery, cost, inventory accuracy, productivity, and repair/service KPIs and SLAs.
• Conducting regular performance reviews with the team, analyzing gaps and root causes, assigning corrective actions, and reporting operating status and risks to the Operations Manager.
• Planning labor capacity, cross-training, workload balancing, and overtime to meet demand, production schedules, repair commitments, and customer-service requirements.
• Recruiting, interviewing, selecting, onboarding, coaching, developing, recognizing, and retaining employees; conducting performance evaluations and administering corrective action in