Supervisor - Operations

Position Summary

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.

Essential Duties and Responsibilities

• Counsels and disciplines team members as needed.

• Provides direction and support to Human Resources.

• Trains new staff in assigned duties, or delegates training responsibility to experienced team members.

• Assists in the creation of programs for hiring, training, and professional development.

• Participates in the performance evaluation system for recommending promotions, wage increases, and other HR activities.

• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.

• Assigns duties to appropriate warehouse staff.

• Reviews pending jobs or trends, plans for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.

• Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.

• Assists in the physical operations as needed.

• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.

• Supports adherence to Standard Operating Procedures (SOPs).

• Supports and trains team members with adherence to SOPs (corporate and client).

Skills & Abilities

• Education & Experience: Must have a High school diploma or general education degree (GED), 3 years’ experience working in a logistics/distribution/relevant environment, 1 year experience in a supervisory role.

• Certificates, Licenses, Registrations or Professional Designations: Satisfactory completion of a forklift training program.

• Computer Skills: Proficient in Microsoft Office (Excel, Work, and Power Point), RF Scanners, WMS functions.

• Language Skills: English (reading, writing, verbal).

• Mathematical Skills: Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

• Physical Demands: Occasionally bending, walking and standing, frequently sitting, constantly squatting, kneeling, reaching above shoulder, lifting/carrying/pushing/pulling up to 20 pounds, reaching above shoulder, squatting, or kneeling.

• Work Environment: While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.