Supervisor, Operations

Key Responsibilities

• Supervise daily warehouse operations including receiving, putaway, picking, packing, shipping, and returns
• Lead, train, and motivate a team of warehouse associates to meet productivity and accuracy targets
• Monitor workflow and staffing levels to ensure optimal labor utilization and schedule adherence
• Ensure compliance with company policies, safety regulations, and OSHA standards
• Track and report key performance indicators (KPIs) such as productivity, order accuracy, on-time shipping, and inventory accuracy
• Identify operational issues, troubleshoot problems, and implement corrective actions in real time
• Collaborate with customer service and clients to ensure service level agreements (SLAs) are met or exceeded
• Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality
• Aid in workforce planning, including scheduling, attendance management, and performance evaluations

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred
• 3–5 years of experience in warehouse or logistics operations, preferably in a 3PL environment
• 1–3 years of supervisory or leadership experience
• Strong knowledge of warehouse operations, inventory management, and distribution processes
• Experience with Warehouse Management Systems (WMS) and Microsoft Office (Excel, Word)
• Ability to analyze data and make informed operational decisions
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Preferred Qualifications

• Experience managing operations for multiple clients in a 3PL setting
• Bilingual (English/Spanish) is a plus
• Led continuous improvement initiatives