Supervisor, Operations
AdaptHealth · Cary, NC · 2 days ago
ManufacturingFull-time
About the role
This position oversees the operations performed within a Branch. Provides leadership, guidance and coordination of services to ensure the distribution of all medical equipment, supplies and services delivered to a patient’s home accurately and on time. Collaborates with leadership, health systems, hospice partners and key community referral sources to improve patient services.
Job Duties
- Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
- Manage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals.
- Responsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner.
- Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol.
- Addresses service concerns, identifies trends and reacts accordingly.
- Work with regional and department leadership to resolve concerns and to improve the patient experience.
- Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate communication / measures for improvements.
- Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient’s condition through visit reports and telephone communication.
- Conduct consistent communication with regional and departmental leadership throughout organization to review delivery resources to maintain the organizational goals and metrics for patient care, safety, personnel, and maintenance.
- Assist in resolving patient equipment problems under emergency conditions.
- Affix on-call responsibilities during non-business hours in accordance with company policy.
- Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
- Achieves staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Establishes annual goals and objectives for the department based on the organization’s strategic goals.
- Perform other related duties as assigned.
Requirements
- Minimum Job Qualifications: An associate degree from an accredited college required, bachelor’s degree preferred. Five (5) years’ experience in the HME leadership is required. Relevant experience in health care, insurance customer services, claims, billing is preferred. Valid and unrestricted driver’s license in the state of residence.
Total Rewards & Benefits
- Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
- 401(k) with company match
- Paid Time Off Plans including 6 paid holidays
- Employee Stock Purchase Plan
- Paid Parental Bonding Leave
- Short and Long-term Disability Insurance
- Life and AD&D Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- CVS Minute Clinic and Teledoc access
- Spousal Advantage Reimbursement Plan
- Identity Theft Protection and Legal Plan