Supervisor, Operations

The Supervisor Operations provides direct supervision to entry and/or processing staff and provides hiring, training, evaluation, development and performance management. Monitors and directs workflow to ensure timely and accurate processing to meet organizational objectives and contractual requirements. Develops policies and procedures to improve efficiencies and to support new contracts or programs. Interfaces with internal staff at all levels, field personnel, staff from other contractors and customers. Creates and monitors reports as required for process control and production effectiveness. Makes necessary adjustments to maintain quality standards and achieve operational goals. Completes special projects as required.

Qualifications

• Bachelor's Degree in a related field or equivalent work experience required
• 2+ years direct supervisory experience including hiring and firing authority for minimum of ten associates required
• 2+ years in healthcare (government healthcare delivery preferred) or production environment required
• Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries required

Government Security/Clearance/Citizenship Requirements

May require US citizenship and current security clearance.

Pay

$56,200.00 - $101,000.00 per year