Supervisor, Operation

Essential Duties And Responsibilities

• Counsels, mentors, and guides Supervisors and lead team members.
• Partners with Operations Management to support operational planning, staffing strategies, and workload forecasting.
• Proactively identifies operational risks, trends, and improvement opportunities and develops action plans.
• Ensures consistent execution of SOPs, safety standards, and quality requirements across teams.
• Drives achievement of productivity, service, safety, and financial KPIs.
• Supports cost control initiatives and leads continuous improvement projects.
• Acts as a primary escalation point for complex employee relations, performance, or operational issues.
• Participates in workforce planning, succession planning, and talent development activities.
• Supports implementation of new processes, systems, or client requirements.
• Communicates effectively with senior leadership and client representatives on operational performance and risks.
• Reviews operational data and metrics to guide decision-making.
• Supports audits, compliance reviews, and corrective action plans.
• Assists in physical operations as needed to ensure service continuity.

Skills & Abilities

• Advanced MHE knowledge and certifications preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• RF Scanners and WMS functions.
• Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
• Good organizational and personnel skills.
• Good communication skills, both written and oral.
• Good leadership, supervision, and planning skills.
• Able to work flexible schedules, including nights and weekends, as required by the operation.
• Able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Information Regarding DSV’s Benefits Offerings

• Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.