Supervisor, Onboarding Operations

About the role

The Supervisor of Onboarding Operations provides operational leadership and direct supervision to the onboarding team and is responsible for overseeing the day-to-day execution, quality, and performance of onboarding operations across the organization.

Responsibilities

• Provide day-to-day operational leadership, supervision, coaching, and performance management for onboarding coordinators while fostering a collaborative, accountable, and service-focused team environment.
• Oversee onboarding operations across assigned regions and business lines to ensure timely, accurate, compliant, and high-quality onboarding execution aligned with departmental priorities and organizational objectives.
• Maintain and strengthen operational relationships with affiliated hospital systems and external partners to support employee clearances, onboarding requirements, badge access, and ongoing compliance coordination.
• Oversee onboarding compliance activities, including auditing onboarding documentation, monitoring onboarding requirements, and ensuring onboarding records, employee files, and related processes remain accurate, organized, compliant, and audit-ready.
• Monitor onboarding quality metrics, operational performance indicators, rejection trends, turnaround times, and service delivery outcomes to identify trends, risks, and opportunities for improvement.
• Analyze operational gaps and recurring issues and implement workflow enhancements, corrective actions, and process improvement initiatives focused on scalability, operational efficiency, compliance, and candidate experience.
• Develop, maintain, and optimize onboarding procedures, workflows, training materials, and standard operating procedures to support operational consistency and organizational growth.
• Participate in the interviewing, selection, onboarding, training, development, and performance management of onboarding staff.
• Support onboarding-related reporting, audits, data validation, and operational reporting activities as requested.

Requirements

• Strong leadership, team supervision, coaching, and employee development skills.
• Excellent written and verbal communication skills, with the ability to effectively communicate requirements, deadlines, expectations, and follow-up needs across all levels of the organization and with external partners.
• Strong operational mindset with the ability to manage complex workflows, competing priorities, and high-volume onboarding operations in a fast-paced environment.
• Exceptional organizational, prioritization, and time-management skills with strong attention to detail, accuracy, and follow-through.
• Ability to manage escalations, resolve operational issues, and exercise sound judgment in fast-paced and service-driven environments.
• Strong customer service orientation with the ability to build positive working relationships with candidates, hiring managers, hospital partners, and internal stakeholders.
• Strong critical-thinking, decision-making, and problem-solving skills with the ability to identify operational inefficiencies, process gaps, workflow risks, trends, and inconsistencies and implement practical solutions and process improvements.
• Working knowledge of federal and state employment regulations and onboarding-related compliance requirements, with the ability to apply established policies, procedures, and escalation protocols appropriately.
• Demonstrated ability to handle sensitive and confidential information with discretion, professionalism, and sound judgment.
• High level of accountability, ownership, initiative, and follow-through on assigned responsibilities and operational outcomes.
• Strong computer skills with advanced working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to work independently while effectively leading and supporting a team environment.
• Ability to adapt quickly to changing organizational priorities, operational demands, and business needs.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field preferred.
• Minimum of 3–5 years of experience in onboarding operations, HR operations, healthcare operations, or related operational leadership roles preferred.
• Prior supervisory or team leadership experience preferred.
• Experience working with HRIS systems, onboarding platforms, reporting tools, and operational tracking systems preferred.
• Experience leading high-volume onboarding operations, process improvement initiatives, and cross-functional operational workflows preferred.
• Experience working in healthcare or other highly regulated environments preferred.

Skills

• Strong leadership, team supervision, coaching, and employee development skills.
• Excellent written and verbal communication skills.
• Strong operational mindset.
• Exceptional organizational, prioritization, and time-management skills.
• Ability to manage escalations, resolve operational issues, and exercise sound judgment.
• Strong customer service orientation.
• Strong critical-thinking, decision-making, and problem-solving skills.
• Working knowledge of federal and state employment regulations.
• High level of accountability, ownership, initiative, and follow-through.
• Strong computer skills.
• Ability to work independently while effectively leading and supporting a team environment.
• Ability to adapt quickly to changing organizational priorities, operational demands, and business needs.

Benefits

Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go further together and transform care. Join the #PTSLife today!

Pay

$70,000-80,000 annually

Schedule

Full-time