Supervisor, On-Road Operations

About the role

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Responsibilities

• Provide front-line supervision and leadership to the on-road driver and support teams for the PACE program.
• Maintain customer and client satisfaction by ensuring transportation and related services are delivered safely, timely, and consistently coordinated.
• Oversee the development of “on‑road” route structures.
• Provide training and development to new and existing on‑road staff.
• Work with drivers to improve service delivery through regular “check‑rides” and adjust operations work plans based on results.
• Work with the Dispatch Supervisor to review and act upon required documentation generated by subordinate staff.
• Ensure all on‑road staff shifts are properly scheduled and covered.
• Support the Transportation Manager to ensure daily operating performance levels and safety standards are met.

Requirements

• Minimum of 2 years of experience in managing, supervising, and/or training and on‑road work.
• Experience developing on‑road driver training programs and/or manuals.
• Experience monitoring radio communications, surveillance equipment (e.g., video, GPS), radio call signs, noting areas for improvement, and coaching staff on techniques.
• Experience with customer service training.
• Class A or B driver’s license with P endorsement for multiple passengers required; no points preferred.
• Bilingual capability required (English/Spanish).

Benefits

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Pay

$77,667.20 - $97,073.60 annually. Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.