Supervisor of Laboratory Support Services

Location: BSW All Saints Medical Center, Fort Worth, TX | Department: Lab | Shift: Monday–Friday, 9:00 AM – 6:00 PM

About the role

Baylor Scott & White Health is the largest not‑for‑profit healthcare system in Texas, promoting the well‑being of individuals, families, and communities. Our core values: serve faithfully with a joyful heart; never settle, constantly striving for better; are in it together, supporting one another; make an impact through initiative and exceptional experience.

Job Summary

The Supervisor of Lab Support Services oversees routine activities in the Laboratory Support Services department, including Specimen Processing, Newborn Screen processing, Referral testing, and Client Services. Assists the manager with staff hiring, training, performance counseling, payroll, and other duties as defined by policy.

Responsibilities

• Provides on‑site supervision and troubleshooting for specimen receiving and processing.
• Manages referral testing and client services, communicating with the Manager as needed.
• Acts as a role model and resource for duties in the assigned support area.
• Provides expertise for communicating with physicians, nurses, and clients about patient testing needs.
• Communicates with telecommunication personnel on‑site and at referral labs about problems and upgrades; communicates for HIS and LIS changes or upgrades.
• Assists the Manager in monitoring computer reports and inputting charges and credits.
• Communicates, collaborates, and acts as a liaison with support staff, management, and the health care team to ensure service continuity and coordination.
• Provides information to the Lab Manager for all test updates that need communication through the Baylor Laboratory Information System.
• Establishes service priorities, work routines, work flow patterns, and monitors work flow to assure prompt and efficient delivery of services.
• Assists the Manager in the development of policies and procedures related to laboratory section functions, staffing, and scheduling.
• Recommends hiring and termination of staff; orients, trains, counsels, and monitors safety and BLN lessons for staff.
• May perform evaluation, scheduling, and payroll functions as needed.
• Assists with orientation of new hires in their section as well as LIS and HIS processes.
• Assists with BUMC/BSWH required training/testing as well as that of the Pathology department.

Requirements

• Education: High School Diploma or GED equivalent.
• Experience: 5 years of relevant experience.
• Preferred: At least 3 years of phlebotomy leadership experience in a high‑volume lab.

Skills

• Knowledge of laboratory regulations, protocols, and procedures.
• Critical thinking and analytical abilities.
• Ability to comprehend and communicate instructions clearly.
• Proficiency in performing laboratory protocols and procedures.
• Skill in the use of computers and related software applications (Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, email).
• Knowledge of safety and infection control standards.
• Ability to work effectively in a team environment.
• Provides training and opportunities for continuing education.
• Effective leadership and interpersonal skills.
• Makes tactical judgments on allocating and directing supervised employees' work using established guidelines, policies, or procedures.
• Ability to make effective hiring and termination recommendations.
• Ability to train and evaluate performance of supervised staff.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

Note: Benefits may vary based upon position type and/or level.