Laboratory Support Services Supervisor

Under the direction of the Laboratory Support Services Manager, this role manages, supervises, and coordinates daily operations across pre-analytic and post-analytic laboratory services, specimen management, patient registration, test ordering, and phlebotomy services. The position oversees the Wilson and BGH phlebotomy teams, ensuring safe, compliant, efficient, and customer-focused operations.

Responsibilities

• Staff leadership and workflow oversight for pre-analytic and post-analytic laboratory services
• Ensure regulatory compliance and quality assurance
• Provide training and direct support for operational needs such as specimen processing, test order entry, and phlebotomy
• Resolve issues involving workload distribution, equipment, personnel, patient complaints, and provider service needs

Requirements

• High School Diploma/GED
• 5+ years’ healthcare experience, including 3-5 years of direct phlebotomy experience

Qualifications

• Preferred: 3-5 years of supervisory experience within a clinical laboratory or phlebotomy setting
• Working knowledge of ICD-10, CPT, CDM, medical necessity, and value-based care
• NYS Clinical Laboratory Technician license
• ASCP MLT certification
• Certified Phlebotomist

Work Locations

UHS Wilson Medical Center, Johnson City, NY and UHS Binghamton General Hospital, Binghamton, NY. This role may require floating across multiple UHS facilities.

Schedule

• Primary Work Shift: Day Rotational
• Regular Scheduled Weekly Hours: 40

Pay

Compensation Range: $22.97 - $34.46 per hour, depending on experience.

Benefits

• A Culture of Connection: Engagement Councils, peer recognition, team events (trivia, trunk-or-treat, volunteer days, staff choir, seasonal celebrations), and initiatives like "Walk in my Shoes" for senior leaders
• Comprehensive Benefits for Life & Family:
  • Medical, dental, and vision coverage starting the first of the month after hire (for employees working 24+ hours/week)
  • Flexible plan options and coverage tiers
  • Discounted childcare through Bright Horizons
  • Voluntary benefits like pet insurance, legal services, and identity theft protection
• Well-Being & Financial Security:
  • PTO accrual starting from day one
  • 403(b) retirement plan with company match
  • Flexible spending accounts
  • Access to financial advisors
  • Up to $400/year in wellness rewards
  • 24/7 EAP counseling and virtual mental health support
  • Food pantry, PTO donation program, and professional attire through the Classy Closet
• Growth That Moves with You:
  • Access to 100,000+ online courses and leadership programs
  • Tuition reimbursement and clinical ladders
  • Internal mobility opportunities
  • Continuous compensation reviews for market competitiveness and internal equity
• A Place to Call Home: Located in New York’s Southern Tier, offering four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, and proximity to the Finger Lakes, Catskills, and major Northeast cities

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier. It comprises four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS serves two-thirds of the region’s population, generates $1.3 billion annually in economic impact, and employs over 6,300 staff and providers. Guided by values of Compassion, Trust, Respect, Teamwork, and Innovation, UHS is dedicated to improving the health and well-being of the communities it serves.