Supervisor of Furniture Repair Technicians

About the role

The successful candidate will supervise and mentor associates responsible for monitoring service technicians in the field, adjusting routes, and troubleshooting customer care conditions. As the Field Supervisor, there will be varying duties for the department that are irregular, but essential. These tasks include new-hire onboarding, performance assessments, travel, etc.

Responsibilities

• Telematics review
• Expense reporting and technician audits
• Monitor daily services to the team
• Audit punch-detail report daily
• Ensure adherence to all company policies by team members
• Provide training in best practices, safety, and furniture repair
• Upkeep of company vehicle

Qualifications

• Self-motivated and action/results oriented
• 3 years Furniture repair or furniture/field service experience
• Strong staff development experience including the ability to train, coach, and motivate performance
• Excellent writing, verbal, and analytical communications skills
• Experience using Microsoft Excel, Word, PowerPoint, Outlook, Tablets, smart phone
• Familiar with RTG Customer Service Systems
• A clean driving record and the ability to pass a drug screen
• Work well independently and within a team
• Self-motivated and able to follow direction well
• A positive, customer-oriented attitude

Skills

• Microsoft Office Suite
• Telematics systems
• Customer service systems

Benefits

Medical, dental, and vision insurance
401(k) with company match
Associate discounts including furniture
Company paid life and disability insurance
Paid time off
Employee Assistance Program
Wellness Programs

Pay

Competitive salary based on experience

Schedule

Variable schedule to accommodate field work

Location

Seffner Corporate Office CS division