Supervisor of Dining Services
Supervise and Lead
Supervise and lead associates in providing the highest quality food and services for all residents and dining guests.
Ensure the dining room is sanitary, organized, and fully stocked at all times.
Ensure service stations and dining room are properly set up and ready prior to each meal.
Training and Development
Is proficient in fine-dining principles and able to Train new staff in fine-dining principles, service etiquette, and other dining services skills.
Staff Management
Verify that all job cards (cleaning lists and side work) are being completed for each shift.
Assign or complete the closing check-out list at the end of the shift.
Hiring and Disciplining
Interview, select, and hire new staff members in conjunction with the rest of the dining services leadership team and the human resources department.
Discipline and terminate associates in conjunction with the rest of the dining services leadership team and the human resources department.
Planning and Scheduling
Aid in developing meals and menus and ensure that the menus are clearly communicated to the dining services associates and the residents.
With input from the rest of the dining services leadership team, assist with the oversight and development of the dining services bi-weekly schedule based on the department’s budget.
Documentation and Communication
Conduct daily pre-service meeting and documentation for each meal.
Review daily associate assignments, the menu, food ingredients (gluten-free, allergens, etc.) and communicate new policies/procedures or other pertinent information to the associates.
Uniform and Inventory
Enforce the uniform policy and temperature-control procedures.
Monitor and document inventory and communicate needs to the rest of the dining services leadership team for ordering purposes.
Customer Satisfaction
Track customer satisfaction by reviewing comment cards using the designated form and communicate results to the team.
Compliance
Comply with all policies and procedures and any updates.