Supervisor of Construction Loan Servicing

Primary office location: 626 Washington Place, Pittsburgh, Pennsylvania 15219.

About the role

This position is primarily responsible for back-end review of closed construction loans to support and improve the process flow between the customer, builder partner, Mortgage Banking Consultant/Mortgage Banking Specialist, management, and internal business partners. The incumbent will serve as the system administrator and subject matter expert in the Built Platform. Primary performance objectives include supporting team members, monitoring performance, customer satisfaction, and key process improvements.

Responsibilities

• Ensures team adherence to policies and procedures.
• Assists in pipeline management and escalations.
• Manages construction platform vendor.
• Actively participates in system enhancement and upgrade releases, ensuring seamless implementation through calls, training, and key stakeholder engagement meetings.
• Analyzes business reports for trends, opportunities, and risk levels.
• Actively participates in the construction loan process from builder disposition to loan conversion, ensuring timely inspections, draw tasks, and required customer and builder communication procedures.
• Conducts monthly audits of team tasks, monitors aged loans and progress on salable loans, and communicates changes in risk to senior leaders.
• Ensures regular policy and procedure reviews, performs edits, training, and document versioning.
• Plays an active role in all internal and external audits.
• Manages year-end tax processing (1099) processes.
• Balances and reconciles team-owned general ledger (GL) and direct deposit accounts (DDA).
• Provides periodic reports to the Manager and other groups as required.
• Collaborates regularly with Mortgage Sales Managers, Mortgage Operations, and Secondary Marketing leaders to ensure open communication regarding challenges, changes, and strategic priorities.
• Assists with documenting and maintaining a construction-to-permanent lending administrative process, including review of site inspection reports and draw administration.
• Identifies and provides feedback on methods to improve functional and departmental efficiencies, reducing risks, improving service quality, or accommodating growth.
• Assists the department manager in training, support, and ongoing development of the construction team.
• Conducts interviews, onboarding, and continued training and coaching.
• Handles all other human resource functions, including annual performance and merit reviews.
• Performs other related duties and projects as assigned.
• Serves as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered daily as required by F.N.B. Corporation’s risk management program.
• Adheres to regulatory laws and guidelines to achieve compliance.

Requirements

• High School diploma or GED (Bachelor’s degree preferred).
• Minimum of 5 years of job-related experience.

Skills

• Excellent project management skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical, and interpersonal skills.
• Ability to use general office equipment and personal computers with job-related software:
  • MS Word – Basic Level.
  • MS Excel – Intermediate Level.
  • MS PowerPoint – Basic Level.

Licensures/Certifications

• Nationwide Mortgage Licensing System and Registry Identifier preferred (required after hiring).