Supervisor, Loan Operations

CoBank offers a comprehensive benefits package designed to support employees both professionally and personally.

Benefits

• 15 days of vacation, 10 paid sick days, and 11 paid holidays
• Hybrid work model with flexible arrangements for most positions
• Medical, dental, and vision coverage
• Disability, AD&D, and life insurance
• Robust associate training and development through CoBank University
• Tuition reimbursement for higher education
• 401k plan with up to 6% matching and an additional 3% non-elective contribution
• Student loan match program
• Community impact initiatives: United Way Angel Day, Volunteer Day, and Associate Directed Contribution
• Associate Resource Groups fostering a culture of respect and inclusion
• GEM awards for peer recognition

About the Role

The Supervisor Loan Operations leads a team responsible for servicing and administering complex syndicated, bilateral, and wholesale loans where CoBank may act as the Administrative Agent, a syndicate lender, or a direct lender. This role serves as the escalation point for borrowers, syndicate lenders, Farm Credit System partners, and internal CoBank departments. The Supervisor ensures accuracy and compliance in servicing activities, upholds CoBank’s policies and procedures, and maintains the integrity of CoBank’s financial statements while delivering outstanding customer service.

Responsibilities

• Manage workflow and balance department workload to meet expected time frames and Service Level Agreements, exceeding client expectations.
• Maintain a sound operating environment, ensuring transactions are processed accurately, documented, and approved according to policies and procedures.
• Provide guidance and direction to the team using in-depth knowledge of CoBank processes and loan administration principles.
• Serve as a subject matter expert for the department or Loan Accounting on division or enterprise-level projects.
• Coordinate and/or provide training for the Loan Accounting department.
• Supervise staff by setting and communicating performance standards, monitoring performance, providing coaching, and recommending personnel actions.
• Monitor and report activity volume, performance metrics, Service Level Agreements, and key performance indicators; identify trends and recommend improvements.
• Act as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.

Requirements

• High school diploma or GED required.
• 5 years of relevant experience, preferably in syndicated loan servicing, banking, or financial services industry.
• Sedentary work involving occasional exertion of up to 10 pounds of force (e.g., sitting most of the time with brief periods of walking or standing).
• Occasional travel (typically once a month or less).

Pay

The typical base pay range for this role is $90,900 - $111,800. This position is also eligible for a discretionary annual incentive program based on organization and individual performance.

About CoBank

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing, and other financial services to agribusinesses and rural power, water, and communications providers in all 50 states. CoBank also offers wholesale loans and financial services to affiliated Farm Credit associations serving over 76,000 farmers, ranchers, and rural borrowers in 23 states. As a member of the Farm Credit System, CoBank supports U.S. agriculture, rural infrastructure, and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and maintains an international representative office in Singapore.