Supervisor Network Engineer

About the role

The role of Network Operations Manager within Enterprise Technology at Transamerica involves supervising and developing a team of network engineers/technicians, overseeing day-to-day operational execution for network services, driving problem management and continuous improvement, maintaining accurate network documentation, and coordinating with peer IT teams and external providers.

Responsibilities

• Supervise and develop a team of network engineers/technicians: hiring support, onboarding, coaching, performance feedback, training plans, and workload prioritization.
• Serve as a hands-on network engineer as needed for complex troubleshooting, implementation, and operational support across data center, WAN/Internet, cloud connectivity, wireless, load balancing, firewalls, and circuits.
• Own day-to-day operational execution for network services, ensuring SLAs and processes are followed for incident, change, and problem management (including after-hours/on-call coordination as applicable).
• Oversee planning and coordination of network changes: risk assessment, change documentation, stakeholder communications, implementation oversight, and post-change validation.
• Drive problem management and continuous improvement by identifying recurring issues, leading root-cause analysis, and implementing corrective actions to improve availability and reduce MTTR.
• Maintain accurate network documentation (diagrams, runbooks, standard configurations) and ensure operational readiness for new services and deployments.
• Cook up coordination with peer IT teams (security, server/platform, service desk, application teams) and external providers to deliver solutions and resolve cross-domain incidents.
• Support vendor engagement for incidents and service requests; track deliverables and ensure service quality for managed circuits and provider services.
• Provide input to forecasting and budgeting (hardware, software, support contracts) and support purchase/renewal processes per policy; this role does not have budget ownership.

Qualifications

• Bachelor’s degree in computer science, information systems, or related field (or equivalent experience)
• Five+ years of progressive experience in enterprise network engineering/operations (LAN/WAN, routing/switching, wireless, firewalls, load balancers, and circuit/provider management)
• One+ years of experience leading others (people leadership or strong technical lead experience), including work planning, coaching, and coordinating on-call/operational coverage
• Demonstrated experience with change control and operational processes (incident, problem, and change management), including clear communications and documentation
• Strong troubleshooting skills across multi-vendor environments and the ability to lead technical resolution during high-severity incidents

Preferred Qualifications

• Strong customer focus; clear communicator who can translate technical issues into impact, status, and next steps for both technical and non-technical audiences
• Hands-on experience with cloud/hybrid networking concepts (e.g., connectivity, segmentation, remote access) and network monitoring/observability tools