Network Supervisor

About the role

We are seeking a Network Supervisor for our office in Phoenix, AZ. The Network Supervisor is a leadership position overseeing all duties and responsibilities of the Network Team.

Responsibilities

• Natural problem-solving ability combined with a passion for fantastic customer service.
• Ability to work in a fast-paced environment.
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools).
• Network+ and A+ Certifications.
• Knowledge and hands-on experience providing technical support to users using Windows OS, and other mainstream Microsoft applications.
• Supervise and direct the staff on the day-to-day operations of prioritization, triage, communication, and escalation of business critical systems/services.
• Assist in the development and execution of training programs for new and existing Technicians.
• Perform other related duties as required.

Qualifications

• Bachelor's Degree in Computer Science or Computer Information Systems or equivalent work experience.
• 5 years' of experience in information technology, with previous supervisory/management experience.
• Excellent interpersonal, written, and oral communication skills.
• Leadership experience managing teams and influencing management.
• Ability to implement and troubleshoot systems changes and modifications on diverse platforms.
• Ability to write technical instructions in the administration of systems and/or systems modifications.