Supervisor Medicare Sales - Health Plan - 156393

Description & Requirements

The Supervisor Medicare Sales is responsible for the day-to-day leadership and performance management of a team of licensed Medicare Sales Specialists within the Medicare Advantage call center. This role ensures compliant, high-quality Medicare sales and enrollment activities while supporting enrollment growth, operational excellence, and superior member experience. The Supervisor provides coaching and guidance for complex Medicare Advantage sales interactions, regulatory compliance, quality performance, and cross-functional collaboration. This role serves as a key operational leader during the Annual Enrollment Period (AEP), Open Enrollment Period (OEP), and off-peak periods, supporting staff development, performance optimization, and readiness for audits and regulatory reviews.

Supervise and support daily operations

• Lead a high-performing team responsible for complex Medicare Advantage sales
• Monitor and manage team performance metrics including enrollments, quality scores, schedule adherence, productivity, and compliance outcomes
• Support workforce planning, coverage, and resource allocation during AEP, OEP, special enrollment periods, and non-peak periods

Provide coaching and support

• Provide real-time coaching, feedback, and escalation support for complex, sensitive, or high-risk Medicare Advantage sales and enrollment situations
• Develop, motivate, evaluate, and coach staff on advanced product knowledge, compliant sales practices, call handling excellence, and customer experience standards
• Facilitate team meetings, performance discussions, and ongoing training initiatives to maintain sales readiness and regulatory compliance

Ensure compliance and support audits

• Partner closely with Compliance, Quality, Enrollment, and Operations teams to support call monitoring activities, corrective action plans, and audit readiness
• Analyze performance data and trends to identify risks, opportunities, and improvement strategies; implement and track corrective actions

Education and Experience

• Education: Associate's degree or experience in lieu of degree
• Experience: 5 years relevant experience

Licenses and Certifications

• Licenses/Certifications: Active State Health Insurance Producer's License and a Valid Idaho Accident & Health License

What's In It For You

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

About the Role

This role serves as a key operational leader during the Annual Enrollment Period (AEP), Open Enrollment Period (OEP), and off-peak periods, supporting staff development, performance optimization, and readiness for audits and regulatory reviews.

Skills

Requires strong leadership, communication, and coaching skills. Must be able to handle sensitive and complex situations with professionalism and diplomacy. Requires excellent interpersonal and problem-solving abilities. Must be able to work independently and as part of a team. Requires strong organizational and time management skills. Requires knowledge of Medicare Advantage products and regulations.

Benefits

At St. Luke’s, we believe in providing comprehensive benefits to support our employees' health, wellness, and financial security. Our benefits package includes:

• A competitive salary and retirement plans
• On-site massages and counseling through our Employee Assistance Program
• Access to the Personify Health Wellness tool
• Formal training and career development offerings

We also offer:

• Flexible scheduling
• Comprehensive health, dental, and vision insurance
• Life and disability insurance
• Short-term and long-term disability insurance
• 401(k) plan with company match
• Generous paid time off and holidays
• Employee referral program

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.