Health Plan Request Bench Supervisor

Duties & Responsibilities

• Work closely with Manager to ensure time off requests and staff responsibilities are prioritized
• Work closely with Manager to ensure accurate payroll approval and resource allocation
• Distribute daily workflow to Audit Bench ROI Specialists
• Provide real time constructive feedback regarding company standards, company policies and account protocols
• Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client-specific requirements
• Process medical ROI requests in a timely and efficient manner
• Affiliate with tracking and ensuring all remote access for bench staff clients remains active
• Process requests utilizing Verisma software applications
• Organize records and documents to complete the audit ROI process
• Read and recognize audit types and appropriate records sets
• Comfortably navigate through and work efficiently in multiple EMR systems
• Prioritize workload while being able to work independently
• Communicate effectively with Clients and Verisma management / associates
• Maintain standards of excellence with a high level of productivity, efficiency and accuracy
• Must be proficient and well versed in all required protocols to ensure compliance
• Provide exemplary customer service
• Interact with customers and co-workers in a professional and friendly manner
• Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained
• Assist with training new hires, as needed
• Attend training sessions, as required
• Perform other related duties, as assigned, to ensure effective operation of the department and the Company

Minimum Qualifications

• HS Diploma or equivalent, some college preferred
• RHIT certification, preferred
• At least 4 years of medical record experience, audits preferred
• At least 4 years of experience completing clerical or office work
• Prior Supervisory experience, preferred
• Impeccable tact and diplomacy to effectively lead the team
• Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks
• Experience in a healthcare setting, preferred
• Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred
• Must be able to work independently
• Must be detail oriented