Supervisor, Medicare Claims

Job Summary

Under indirect supervision, manages and directs the processing staff activities of the Claims Department employees. Ensures regulatory compliance in the processing of all inbound claims that are within the Centers for Medicare & Medicaid Services (CMS) regulations as well as Clever Care Health Plan policies and procedures as they apply to claims processing and payment.

Functions & Job Responsibilities

• Executes leadership supervisory functions for the claim unit; provides guidance and direction, managed daily inventory and processing activities, and identifies staff training development needs.

• Actively supervises the day-to-day operations of the claims unit. Maintains appropriate claims on daily inventory and reviews files in order to provide meaningful direction on claim management and resolution strategies that lead to better outcomes.

• Reviews settlement worksheets on a timely basis and provides payment direction in accordance with the Clever Care's payment policies within established authority levels; makes recommendations and escalates payment requests above authority to Claim Manager.

• Reviews processing production on a timely basis and approves or makes adjustments as necessary; coaches employees on advanced processing practices and provides CMS related processing guidance to ensure accurate processing. Escalates payment and resource needs above authority to the Claim Manager.

• Provides guidance, support and growth opportunities to staff. Ensures that each employee has a meaningful professional development plan that supports the employee’s career goals. Manages the achievement of performance objectives for all direct reports; provides frequent feedback and meets with direct reports on a regular basis for meaningful coaching discussions on all aspects of the employee’s performance and development.

• Completes other duties as assigned.

Secondary Functions

• Assists in planning regular training programs to enhance technical, business and interpersonal skills of staff; communicates training opportunities to other departments.

• Assists with developing provider outreach and education on claims submission, payment processing, and explanation of benefits and payment.

• Reviews contracts and assists with system audit and validation in support of payment accuracy.

• Reviews and takes appropriate action on monthly reports, performance metrics and results, including the QA; evaluates and reports monthly unit results, making recommendations and adjustments when necessary.

• Facilitates and creates a team environment within the unit and with other departments; runs regular unit meetings, attends monthly claims review meetings and/or Clever Care meetings, as appropriate, in order to ensure effective communication between team members and disciplines.

• Identifies and coordinates external presentations that provide the Clever Care with positive public relations.

• Participates in a wide variety of special projects.

Qualifications

• Education & Experience: Bachelor degree in Business, Insurance or related field required; Eight years of progressive claims experience can replace the Bachelor’s degree requirement. 5 years of progressive experience in claims or claims management; Medicare Claims experience required. 1-2 years of experience in a Lead or Supervisor required.

• Skills: Ability to attend insurance and industry/business functions to promote and present a positive image of Clever Care; ability to participate in presentations to newly contracted providers; ability to travel as necessitated by business needs. Proficiency in EzCap and Microsoft Office computer applications; ability to learn new computer software applications. Advanced analytical ability: ability to analyze and interpret information to make well-informed decisions regarding claim handling strategies. Attention to detail in processing information, establishing priorities and meeting deadlines. Solid analytical and problem-solving skills including formulating logical and objective conclusions; the ability to think strategically. Ability to assess the urgency and importance of a situation and take appropriate action. Leadership ability with sound technical skills, analytical and problem solving ability, high ethical standards, good judgment and ability to effectively supervise staff. Ability to communicate effectively and professionally both verbally and in writing with various constituencies and at all levels, internally and externally.