Supervisor - Claims

General Function

The Supervisor is responsible for directing the daily functions for the billing team, to include onboarding, coaching, quality monitoring, and productivity goals. Provides support to internal/external customers through effective day-to-day management of the team. Utilize knowledge and experience to exercise discretion and judgment to meet deadlines and resolve complex issues.

Major Duties and Responsibilities

• Supervise employees day-to-day activities, ensuring each employee receives proper training
• Cook up daily activities to ensure Key Performance Indicators (KPIs) are met
• Responsible for monitoring, coaching, and reporting on staff productivity and accuracy
• Establish and maintain managerial practices that drive a high level of motivation of associates in accordance with company policies, procedures, and department standards
• Cook up communication to staff regarding new procedures, system enhancements, and process changes
• Communicate goals and expectations to employees. Communicate status and progress toward achieving goals to team members
• Identify client payment application issues and work to resolve the underlying issue
• Review, analyze, and interpret reports to ensure appropriate adjustments are made to processes and critical information is communicated upward to management for continued success and improvement

Basic Qualifications

• Bachelor's degree or equivalent work experience
• 3+ years billing experience or related experience
• Strong customer service and communication skills, both oral and written
• Advanced Microsoft Excel skills
• Effective organizational and multi-tasking skills; ability to work well under pressure
• Experience leading a team, coaching and/or providing constructive feedback in a professional work environment
• Familiar with KPIs and Quality Monitoring concepts
• Strong problem solving and analytical skills

PREFERRED QUALIFICATIONS

• Experience leading people in teams or in cross-functional projects
• Healthcare experience
• Knowledge of Assignment plans, products and services

Total Rewards

Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Company Information

• Nearest Major Market: Cincinnati
• Equal Opportunity Employer

Contact Information

• SpeakUp Hotline: 844-303-0229
• Email: HRCompliance@luxotticaretail.com