Supervisor Maintenance Service Centers

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, supports five leading omnichannel grocery brands—Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop—with services including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, and Technology.

About the role

The Supervisor II - Maintenance Service Centers leads the operation of ADUSA Maintenance Service Centers, supporting over 2,200 locations and administering 1M+ work orders annually. This role oversees teams handling building, equipment, and facilities repairs, as well as preventive maintenance activities. In collaboration with the Manager of Maintenance Services, this position sets the overall strategy for consistent and exceptional service delivery in a fast-paced, high-volume environment.

This is a hybrid role requiring 3 in-person days at the Salisbury, NC core location and 2 remote days. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Administer the facilities maintenance program for all ADUSA Brands, addressing routine, preventive, and reactive maintenance of equipment, buildings, and sites.
• Ensure high accuracy in systems compliance, reporting, and resolution for Retail Maintenance issues, monitored against established KPIs.
• Support successful implementation of new retail maintenance projects and directives with Maintenance leaders.
• Monitor, identify, and communicate issues for Brand-facing Maintenance teams regarding program performance and vendor compliance against Service Channel KPIs and financial indicators.
• Partner with Maintenance leads to develop and maintain a network of qualified, responsibly sourced service providers for timely emergency response and standards maintenance.
• Lead the team in processing and resolving work orders, including service issues, preventive maintenance, and contracted services.
• Oversee maintenance billing and invoice processing to prevent service interruptions.
• Develop and implement strategies to align Computerized Maintenance Management Systems (CMMS) with Service Centers needs, in coordination with the Service Channel Analyst.
• Advise Indirect Sourcing on contract negotiations to include service level agreements and preventive maintenance programs, ensuring value delivery for the brands.
• Provide input on the annual budget for maintenance and repair expenses, and manage activities within budget using effective reporting tools.
• Perform additional duties as needed to support business needs and company values.

Requirements

• Bachelor’s degree in Business, Engineering, Technology, or equivalent experience, including 5+ years in maintenance center management, facilities management, or retail leadership.
• 2-3 years of technical/mechanical facilities maintenance experience (lighting, plumbing, HVAC, refrigeration, and controls).
• 3-5 years of Call Center operations experience.
• Knowledge of budgetary impacts and ability to communicate effectively with diverse audiences.
• Proven experience managing multiple assignments, prioritizing, delegating, and maintaining strong follow-up and attention to detail.
• Strong leadership, communication, and accountability skills, with the ability to lead in a fast-changing, diverse team environment.

Preferred Qualifications

• Ability to interact effectively with leadership at all levels.
• 3-5 years of CMMS application experience (Service Channel or similar).
• General knowledge of accounting principles.
• Familiarity with legal and lease terminology/documentation.

Pay

Salary range: $63,440–$95,160. Actual compensation may vary based on qualifications, experience, internal equity, and market conditions. Final decisions align with company policies and applicable laws.

Benefits

Ahold Delhaize USA offers a welcoming work environment focused on collaboration, curiosity, and continuous learning. Associates are empowered to grow personally and professionally while contributing to business success. The company values courage, care, teamwork, integrity, and humor, fostering a culture where growth is prioritized alongside business objectives.