Supervisor, LTL Product Marketing - Hybrid Schedule

Responsibilities

• Create and establish new business processes that streamline the interfaces between the product line, Mansfield business functions, and customers.
• Develop good long term customer relationships, and high customer satisfaction.
• Aid Commercial Sales Representative in engaging prospects and presenting the product.
• Coordinate with the Commercial Sales Representative to ensure seamless interaction with the customer during customer engagement and onboarding.
• Manage the details of ongoing customer relationships in respect to use of the product.
• Create and maintain product marketing materials, supporting materials, and product training.
• Establish and improve processes to ensure growth and profitability.
• Track and report on product licensees and product volumes.
• Establish and maintain relationships with product vendors.
• Timely and accurate customer invoicing and carrier payment.
• Account Profitability:
• Perform inside sales activities, including developing call scripts, inside sales processes, making calls, tracking progress, and closing sales.
• Analyze profit and loss by customer and customer locations to identify areas for greater product penetration and greater profitability.
• Decide upon and implement strategies to improve customer profitability.
• Business and Technical Support:
• Education and training of internal and external customers to utilize the product.
• Oversee and prioritize dedicated external IT resources to maintain service delivery and enhance user functionality.
• Review credit and rebill requests and accept or deny as needed.
• Complete new account set-ups and change requests as needed to support CRM.
• Assist Territory Managers, CRMs, and Sales Representatives in RFP bid preparation and response.
• Participate (by phone or in person) in New Customer Implementation Meetings with customers.
• Departmental Leadership:
• Develop a clear vision, goals, and objectives for the department that support company goals and objectives.
• Implement strategies for the department to examine and improve key processes used every day.
• Develop a clear departmental strategy to achieve measurable and financial goals.
• Provide a regular feedback strategy for the department to evaluate results and make improvements through a weekly status report.
• Create and maintain monthly reporting.
• Coaching and Mentoring:
• Develop a coaching strategy for staff to achieve or exceed goals and objectives.
• Regularly review performance with staff.
• Help staff develop strategies to focus on what is within their control to achieve success.
• Celebrate success.
• Quickly address performance issues in a constructive manner.
• Create positive accountability and follow-up to achieve goals.

Requirements

• Formal Education & Certification: Bachelor Degree in business or related field or equivalent work experience.
• Knowledge & Experience: Intermediate to expert Excel proficiency and confidence in other Microsoft Suite programs; at least 3 years’ work experience in product marketing or sales; Good presentation and formal proposal skills; Supervisor/management experience a plus; Experience in developing & managing KPI’s (Key Performance Indicators); Experience in rate negotiation; Knowledge of the logistics and distribution infrastructures associated with the Specialty Product lines; Petroleum or card services experience a plus.