Supervisor, LTL Product Marketing - Hybrid Schedule

Responsibilities

• Create and establish new business processes that streamline the interfaces between the product line, Mansfield business functions, and customers.
• Develop good long term customer relationships, and high customer satisfaction.
• Affirmatively engage prospects and present the product.
• Coordinate with Commercial Sales Representatives to ensure seamless interaction with the customer during customer engagement and onboarding.
• Manage the details of ongoing customer relationships in respect to use of the product.
• Create and maintain product marketing materials, supporting materials, and product training.
• Establish and improve processes to ensure growth and profitability.
• Track and report on product licensees and product volumes.
• Establish and maintain relationships with product vendors.
• Timely and accurately customer invoicing and carrier payment.
• Decide upon and implement strategies to improve customer profitability.
• Educate and train internal and external customers to utilize the product.
• Oversee and prioritize dedicated external IT resources to maintain service delivery and enhance user functionality.
• Review credit and rebill requests and accept or deny as needed.
• Complete new account set-ups and change requests as needed to support CRM.
• Aid Territory Managers, CRMs, and Sales Representatives in RFP bid preparation and response.
• Participate (by phone or in person) in New Customer Implementation Meetings with customers.
• Develop a clear vision, goals, and objectives for the department that support company goals and objectives.
• Implement strategies for the department to examine and improve key processes used every day.
• Develop a clear strategy to keep team members focused on high performance throughout the year.
• Provide a regular feedback strategy for the department to evaluate results and make improvements through a weekly status report.
• Create and maintain monthly reporting.
• Develop a coaching strategy for staff to achieve or exceed goals and objectives.
• Regularly review performance with staff.
• Help staff develop strategies to focus on what is within their control to achieve success.
• Quickly address performance issues in a constructive manner.
• Create positive accountability and follow-up to achieve goals.

Requirements

• Formal Education & Certification: Bachelor Degree in business or related field or equivalent work experience.
• Knowledge & Experience: Intermediate to expert Excel proficiency and confidence in other Microsoft Suite programs; at least 3 years’ work experience in product marketing or sales; good presentation and formal proposal skills; supervisor/management experience a plus; experience in developing & managing KPI’s (Key Performance Indicators); experience in rate negotiation; knowledge of the logistics and distribution infrastructures associated with the Specialty Product lines; petroleum or card services experience a plus.
• Qualifications & Characteristics: Ability to resolve customer complaints and vendor issues effectively and efficiently; ability to interact confidently with all levels of Senior Management; strong organization and time management skills; outstanding oral and written communication skills; self-starter; self-motivated; sense of urgency; personable; well organized; ability to focus and pay attention to detail; a strong desire to coach and develop employees; ability to lead with a positive attitude.