Supervisor - Loan Resolution

Key Responsibilities

• Monitor team performance, track attendance, and conduct monthly and annual performance reviews
• Handle escalated borrower inquiries and complaints with professionalism and urgency
• Provide coaching and develop remediation plans for underperforming team members
• Lead training for new hires and support ongoing staff development
• Recommend and implement procedural improvements to enhance department effectiveness
• Assist in monitoring reports to ensure compliance with investor and regulatory requirements
• Coordinate daily team activities and ensure full engagement and productivity
• Participate in presentations for investors, auditors, and other stakeholders
• Communicate departmental strategies and updates clearly to team members and leadership

Qualifications

• Strong time management and organizational skills
• High level of confidentiality and professionalism
• Excellent attention to detail and accuracy
• Strong verbal and written communication skills
• Proven ability to lead and work effectively in a team environment
• Prior experience in loss mitigation, loan resolution, or mortgage servicing preferred
• Minimum of five (5) years of default mortgage servicing experience in mortgage loan servicing, including three (3) years in a people leadership role

Benefits

Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan