Supervisor, IT (31497)

Responsibilities

• Lead and provide daily guidance and direction to team; primarily IT Technicians.
• Train and motivate team by providing detailed documentation, checklists, and coaching as required.
• Ensure help desk tickets are being completed in accordance with IT SOP.
• Provide backup coverage for System Administrator.
• Ensure users receive support to resolve issues and provide solutions to repetitive issues.
• Adequate staffing during business hours and schedule IT technicians for on-call coverage.
• Provide employee feedback to supervisor on employee performance issues.
• Attend management meetings, when requested.
• Serve as the main contact for any escalated IT issues.
• Proficiency of Intune and Intune deployment.
• Monitor and inspect system equipment/ make recommendations and suggestions for improvement if necessary.

Qualifications

• Educational requirements: Diploma from college or vocational school; or equivalent combination of education and work experience.
• Pursuit of certification at the systems administration level from Microsoft or VMware.
• Experience: Four (4) + years providing hardware and software technical support.
• Additional qualifications: Excellent people skills, experience with security, virtualization, storage software and hardware products, experience supporting or troubleshooting in an IT environment (server, application, or infrastructure), solid understanding of Windows Server Products, Unix, and Linux operating systems, proven ability to diagnose, resolve, and document technical support issues, strong written and verbal communications skills, positive, customer-centric approach, working experience in systems administration or internal IT support, ability to travel to office locations, must have valid driver’s license and auto insurance; own transportation.