Supervisor - Inpatient Case Management Shea

Shea Medical Center - 9003 E Shea Blvd, Scottsdale, AZ 85260

Responsibilities

The Inpatient Case Management Supervisor is accountable and responsible for overseeing daily operations within assigned areas of the department. This position oversees case management staff, including RN Case Managers, SW Case Managers, and Case Management Assistants.

• Supervises, in conjunction with Case Management leadership, assigned personnel in the performance of their duties.
• Participates in and makes recommendations regarding the interviewing and hiring of staff.
• Assigns and directs duties of staff; ensures work is done appropriately according to departmental standards and administers first-line redirection or disciplinary action as necessary.
• Participates in, observes, and documents performance and compliance with established standards in the performance appraisal process.
• Participates in both short-term and long-term staffing determinations.
• Assists Case Management leadership in higher-level disciplinary processes and development of related Performance Improvement Plans.
• Reviews patient/customer/employee complaints for issues, identifies trends, investigates further as appropriate, and provides recommended resolution.
• Assists in the development, implementation, and evaluation of unit-specific programs and process improvement initiatives designed to maintain staff skill levels.
• Supports and facilitates staff involvement in programs and committees; encourages staff to promote a professional environment.
• Fosters collaborative partnerships involving all disciplines within Case Management, medical staff, and members of all related system departments, especially Nursing.
• Serves as the first point of escalation for problem-solving and barrier resolution; ensures standard work adherence and assists with change management.
• Develops internal processes and identifies process improvement needs; monitors process improvement initiatives and institutes remedial action when needed.
• Disseminates data to staff to support standard work and process improvement; provides recommendations on modifications to standard work using a data-driven approach.
• Provides back-up case management coverage in the hospital when needed.
• Performs other duties as determined by senior case management leadership to support department needs.

Requirements

Education

• Bachelor's in Nursing Required
• Master's in Social Work Required
• Master's in Nursing or other healthcare profession Preferred

Experience

• 2 years of inpatient case management or inpatient medical social work discharge planning Required
• Evidence of informal or formal leadership within the team Required

Licenses and Certifications

• Registered Nurse (RN) - License, or Licensed Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) Required
• Certified Case Manager - Certification in related field (e.g., case management certification) Preferred