Supervisor - Incycle - Rancho Cucamonga, CA

About the Company

Specialized Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We’re a team of barrier-breakers, disruptors, and problem solvers committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company-Owned Retail, we strive to be a transformative, inclusive, authentic, rider-focused, and collaborative team that creates the best bikes and delivers world-class rider care and attention. We provide quality in our products and to our riders at every interaction and are looking for a teammate to join this growing team.

About the Role

The Supervisor balances a passion for people and excellence in retail while encouraging and supporting their team on the floor. The Supervisor is the frontline point person for our store, working directly with riders—both present and remote—as a host, mentor, brand advocate, and customer service expert to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly. A Supervisor/Key Holder delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences while ensuring exceptional rider service, enhancing rider satisfaction, aiding in meeting sales and profitability goals, and supporting their team’s efforts.

Responsibilities

• Deliver world-class rider service that ensures ongoing sales and high levels of rider satisfaction
• Meet and connect with riders, ask questions, listen to their needs, and provide options and advice
• Inspire riders to purchase, celebrate the sale, and create a lasting positive impression of Specialized and the buying experience
• Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders, following the Specialized Retail Way
• Assist in maintaining visual merchandising standards, restocking as needed, and keeping product presentation areas clean and organized
• Maintain general cleanliness standards throughout the day, including light janitorial duties
• Use company resources and training to stay current on product features
• Ensure regular, dependable attendance and punctuality
• Conduct opening and closing responsibilities when the store manager is absent

Requirements

• Passion for cycling and the Specialized brand
• Bike shop experience preferred
• 1+ years of retail experience preferred
• Excellent communication skills with the ability to interact effectively with riders and team members
• Ability to work weekends as dictated by business needs
• Ability to stand for extended periods, with occasional walking, kneeling, or reaching
• Able to lift at least 50 lbs. using proper lifting techniques

Benefits

• Competitive health care (Medical PPO or HDHP), dental, and vision coverage
• Health Savings Account (HSA)
• Short- and long-term disability insurance
• Company-sponsored life insurance
• Optional term life, critical illness, and critical accident insurance
• Competitive vacation package
• 401(k) with company match
• 8 weeks of paid parental leave
• Paid company holidays
• Employee discounts on all Specialized products
• Deep partner retail discounts
• Fitness and events reimbursement
• Uniform allowance
• Employee Assistance Program
• Commuter benefits

Company Culture

Here at Specialized, we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We are committed to increasing representation of all races, genders, and body types in the cycling industry and building a diverse and inclusive workforce where all people thrive. We encourage everyone—especially those from marginalized groups—to apply and help us earn the position as the rider’s brand of choice.