Supervisor, II Account

Position Functions

• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Collaborate with other operational and support departments on various tasks.
• Yard duties as assigned.
• Proactively work to assist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
• Proactively work to assist others in achieving the organization’s objectives.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives.
• Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

Qualifications

• Education: High school diploma or GED equivalent required.
• Experience: 3+ years of operations experience including Customer Service, Fleet Management, or Load Planning preferred. Transportation, Logistics, and/or Tech industry experience a plus.

Skills & Abilities

• Comprehensive knowledge of DOT regulations impacting daily operations preferred.
• Adept at assessing organizational dynamics and managing change.
• Works quickly and efficiently.
• Able to test solutions, learn, and iterate quickly.
• Proactive and pragmatic problem solver.
• Communicates effectively across multiple mediums.

Benefits

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance