Supervisor I, Warehouse Operations

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Lubbock, TX. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant operators while ensuring safety and achievement of critical key performance indicators (KPIs). The role supports Chick-fil-A’s vision and strategy and embodies the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste.
• Oversee daytime transportation operation performance, including audits and observations of routes when required.
• Collaborate closely with leaders and team members to identify and resolve operational bottlenecks.
• Monitor expenditure data and support budget management.
• Recruit, train, and develop a strong team.
• Work with the warehouse manager on staff performance, identify improvement areas, and recognize outstanding performance.
• Act as a liaison to Restaurant Services, balancing operator needs with operational capabilities.
• Implement, manage, and improve distribution center operations.
• Deliver high service levels to operators and achieve KPIs.
• Collaborate with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment.
• Support the Chick-fil-A vision and strategy by building a culture aligned with the values of care, safety, and excellence.
• Complete other activities as required.

Required Qualifications (Knowledge, Skills, & Abilities)

• High school degree or equivalent.
• 3+ years of experience in warehouse leadership.
• Demonstrated experience and functional knowledge of food‑service distribution, including warehousing, operations (Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics.
• Working knowledge of innovations in supply chain and warehouse operations.
• Knowledge of and ability to ensure compliance with safety standards, quality specifications, and governmental requirements.
• Ability to perform physically demanding work, including consistently lifting up to 60 pounds.
• Willingness to work a flexible schedule, including weekends, holidays, and rotating shifts.
• Demonstrated ability to value relationships and results, putting others above self.
• Strong critical‑thinking, problem‑solving, and improvement‑driving aptitude.
• Exceptional organization, attention to detail, and communication skills.
• Strong negotiation and conflict‑resolution skills, treating all parties with honor, dignity, and respect.
• Proficiency in English (reading, writing, speaking) to follow verbal instructions, complete documentation, and interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 4+ years of experience in warehouse operations, preferably in food distribution or food manufacturing.
• Experience in a start‑up environment.
• Proven success in operations and people leadership.
• Experience with a warehouse management system (WMS).
• Proficiency in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions.

Travel Requirements

Up to 10 % travel may be required.