Supervisor I

About the role

Kate Spade New York is a global lifestyle brand known for colorful, bold, and optimistic design. As part of the Tapestry portfolio, the brand delivers seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more, celebrating women who embrace perfectly imperfect lifestyles.

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence.

Responsibilities

• Sales & KPIs: Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Client & Service Excellence: Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention. Model Kate Spade service behaviors (“host of the party”—meet, greet, create conversations), setting the scene for strong relationships and needs discovery.
• Leadership & People Development: Coach team on goals and performance; support recruitment, onboarding, and ongoing development. Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team. Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Operational Excellence & Compliance: Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities). Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity. Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Omni-Channel, Digital & Data: Drive omni-channel and virtual selling initiatives, including live-stream shopping. Promote brand-safe social media engagement and awareness of trends. Lead customer data capture to grow loyalty and repeat purchases.

Requirements

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.
• Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Competencies

• Courage: Provides direct, complete, and actionable positive and corrective feedback; faces up to people problems quickly and directly; is not afraid to take necessary negative action.
• Creativity: Generates new and unique ideas; makes connections among previously unrelated notions; is seen as original and value-added in brainstorming settings.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gains trust and respect through effective relationships.
• Dealing with Ambiguity: Effectively copes with change; shifts gears comfortably; acts without having the total picture; handles risk and uncertainty.
• Drive for Results: Consistently exceeds goals; pushes self and others for results; is bottom-line oriented.
• Interpersonal Savvy: Relates well to all kinds of people; builds appropriate rapport; uses diplomacy and tact; diffuses high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; analyzes successes and failures for improvement; enjoys challenges of unfamiliar tasks.
• Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; paints credible visions of possibilities; creates competitive and breakthrough strategies.
• Developing Direct Reports and Others: Provides challenging tasks; holds frequent development discussions; constructs compelling development plans; pushes people to accept developmental moves.
• Building Effective Teams: Blends people into teams; creates strong morale and spirit; fosters open dialogue; defines success in terms of the whole team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Pay

Base Pay Range: $16.00–$24.75 (Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.)