SUPERVISOR I

About the role

This position manages the operations of the Department of Developmental Services’ (Department) Community Appeals and Resolutions Branch (CARB)’s General Complaint Unit. The Supervisor I supervises analytical and specialist staff responsible for receiving, tracking, analyzing, and developing written responses to a variety of appeals and complaints.

Responsibilities

• Supervise analytical and specialist staff responsible for receiving, tracking, analyzing, and developing written responses to a variety of appeals and complaints.
• Perform complex and/or sensitive assignments.

Requirements

You will find additional information about the job in the Duty Statement.

Qualifications

The Statement of Qualifications (SOQ) must be numbered in the same order as the following areas, typed in 12-point Arial font, single spaced, and be no more than two pages in length. Applicants who fail to answer the questions or submit an SOQ may not be considered for the position.

• Describe your experience supervising or leading staff who conduct investigations for complaint or appeals. Include specific examples of assigning work, directing activities, reviewing determinations, and training analytical or specialist staff.
• Provide an example of a complex assignment you completed that required extensive analysis, coordination, and communication with internal or external partners. Explain your role, research performed, and final outcome.

Desirable Qualifications

• Knowledge of: State laws and regulations governing rights for individuals receiving regional center services; principles and practices of complaint resolution and due process procedures; data systems and methods for tracking, analyzing, and reporting program compliance; regulation development and implementation processes.
• Ability to: Analyze complex program and legal issues, interpret regulations, and develop policy solutions; communicate effectively with diverse community partners; engage community to build consensus and improve program outcomes; work independently and collaboratively in a fast-paced environment.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts.

Pay

$7,172.00 - $8,910.00

Schedule

Hybrid, in-office/telework position.