Supervisor I

About the Role

The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence.

Responsibilities

• Sales & KPIs: Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Client & Service Excellence: Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention. Model Kate Spade service behaviors (“host of the party”) to create conversations, strong relationships, and needs discovery.
• Leadership & People Development: Coach team on goals and performance; support recruitment, onboarding, and ongoing development; provide feedback to store leadership on individual performance and development needs; act as an advocate for the team; foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Operational Excellence & Compliance: Perform and supervise opening/closing procedures, including cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities). Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity. Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Omni‑Channel, Digital & Data: Drive omni‑channel and virtual selling initiatives, including live‑stream shopping. Promote brand‑safe social media engagement and awareness of trends. Lead customer data capture to grow loyalty and repeat purchases.

Requirements

• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni‑channel/virtual selling tools and clienteling systems.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lb regularly (up to 50 lb occasionally), and to climb, bend, kneel, and maneuver on the sales floor and stockroom.

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Pay

Base Pay Range $17.00‑$27.75. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Competencies

Competencies for all employees:

• Courage: Provides direct, actionable feedback; addresses people problems promptly; takes necessary negative action when required.
• Creativity: Generates new, unique ideas; makes connections among unrelated concepts; adds value in brainstorming.
• Customer Focus: Dedicated to meeting internal and external customer expectations; uses first‑hand customer information for improvements; builds trust and respect.
• Dealing with Ambiguity: Adapts to change; makes decisions without full information; handles risk and uncertainty comfortably.
• Drive for Results: Consistently exceeds goals; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy: Builds rapport across all levels; uses diplomacy and tact; diffuses high‑tension situations.
• Learning on the Fly: Learns quickly from new problems; analyzes successes and failures; experiments to find solutions.

Competencies for people managers:

• Strategic Agility: Anticipates future consequences and trends; creates competitive, breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging assignments; holds frequent development discussions; constructs and executes development plans.
• Building Effective Teams: Blends people into cohesive teams; fosters morale, open dialogue, and a sense of belonging; defines success in terms of the whole team.