Supervisor I

About Kate Spade New York

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Responsibilities

• Sales & KPIs: Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Client & Service Excellence: Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention. Model Kate Spade service behaviors (“host of the party”) to set the scene for strong relationships and needs discovery.
• Leadership & People Development: Coach team on goals and performance; support recruitment, onboarding, and ongoing development; provide feedback to store leadership; foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Operational Excellence & Compliance: Perform and supervise opening/closing procedures, cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities); accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity; keep an organized stockroom and direct timely replenishment to ensure availability on the sales floor.
• Omni‑Channel, Digital & Data: Drive omni‑channel and virtual selling initiatives, including live‑stream shopping; promote brand‑safe social media engagement and awareness of trends; lead customer data capture to grow loyalty and repeat purchases.

Requirements

• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni‑channel/virtual selling tools and clienteling systems.
• Strong English language proficiency (for EU).
• Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).
• Ability to lift at least 25 lb regularly (up to 50 lb occasionally), and to climb, bend, kneel, and maneuver the sales floor and stockroom.

Core Competencies

• Courage: Provides direct, actionable feedback; addresses problems promptly; takes necessary action.
• Creativity: Generates new, unique ideas and makes connections among unrelated notions.
• Customer Focus: Dedicated to meeting internal and external customer expectations; uses feedback for improvements.
• Dealing with Ambiguity: Adapts to change, makes decisions without full information, handles risk.
• Drive for Results: Consistently exceeds goals; bottom‑line oriented; pushes self and others.
• Interpersonal Savvy: Builds rapport and constructive relationships across all levels; uses diplomacy and tact.
• Learning on the Fly: Learns quickly, analyzes successes and failures, experiments to find solutions.

People‑Manager Competencies

• Strategic Agility: Anticipates future trends, creates competitive strategies, paints credible visions.
• Developing Direct Reports and Others: Provides challenging assignments, holds development discussions, creates development plans.
• Building Effective Teams: Fosters morale, open dialogue, shared success, and a sense of belonging.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Pay

Base Pay Range: $16.00‑$24.75 (Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations).