Supervisor-Housekeeping

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, offers a permanent, full-time role (40-hour working week: 8 hours per day, 5 days a week with 2 days off). This is an opportunity to work in a place of exceptional art and elegance, where history and culture meet renewed Venetian style, known for impassioned service, culinary excellence, and an intimate wellness haven.

What We Offer

• Professional career progression at an international level across 10,000 Marriott hotels
• Learning and development opportunities: online, on-the-job, and in-class
• Discounts on hotel rooms, gift shop items, food, and beverage
• Encouraging management and team-spirited colleagues
• Charity events, wellbeing activities, and voluntary work in the Venice community through the TakeCare program
• Canteen service and uniform provided

Responsibilities

• Inspect guest rooms, public areas, pool, and other spaces after cleaning to ensure quality standards
• Run sold room reports, verify room status, identify discrepant rooms, prioritize cleaning, and update status of departing guest rooms
• Assist Housekeeping management in managing daily activities
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry
• Document and resolve issues with discrepant rooms alongside the Front Desk
• Prepare, distribute, and communicate changes in assignment sheets/workboards
• Communicate unresolved issues to the next shift and complete required paperwork
• Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating employees
• Follow all company, safety, and security policies and procedures; report maintenance problems, hazards, accidents, or injuries; complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information and protect company assets
• Support and treat all co-workers with dignity and respect; collaborate to reach common goals
• Comply with quality assurance expectations and standards
• Use computers and/or point-of-sale systems to enter and locate work-related information
• Perform other reasonable job duties as requested by the Housekeeping Manager
• Follow Standard Operating Procedures and brand guidelines

Requirements

• Legal right to work in Italy with a valid work permit for a full-time role (40 hours/week)
• At least intermediate proficiency in Italian and English
• Previous housekeeping supervisory experience is a plus
• Understanding of rooms operations and luxury hospitality
• Technical knowledge of Opera (preferred)
• Reliability, motivation, and strong attention to detail
• Passion for luxury housekeeping standards and procedures