Supervisor Housekeeping

Essential Duties & Responsibilities

• Check rooms inventory and assign rooms to room/suite attendants
• Inspect rooms, complete reports, verify status reports; report clean suites to hotel front desk and/or load into automated property management systems
• Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Report status and/or discrepancies of rooms
• Monitor stock rooms and carts and designated inventories
• Communicate and coordinate with Engineering/Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly and efficient manner
• Responsible for providing initial, ongoing, refresher, and development training for all Room Attendants

Supportive Functions

• Provide customer service to guests (internally/externally), including information about the hotel services, activities, and local attractions
• Promote team member loyalty and empowerment
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas

Qualifications

• Read, write, and speak English fluently; knowledge of other languages, especially Spanish, is a plus
• Knowledge of inventories, scheduling and productivity
• High school math level required
• Ability to communicate effectively with the public and other team members verbally and in written form
• Ability to inspect 25 to 80 rooms per day
• Ability to clean rooms, when needed
• Physically able to move and/or operate large objects, such as: maid carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory
• Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations
• Knowledge of and ability to operate computer

Experience & Education

• High School graduate or equivalent preferred
• At least 2 years of housekeeping supervisory experience in hotel preferred
• Four or more years hotel housekeeping experience