Supervisor, Hotel & Housekeeping

Location: Oak Grove, KY, US, 42262 – Oak Grove Racing, Gaming & Hotel, a newer facility in a high-traffic area near Fort Campbell, 10 miles from Clarksville, TN and less than 60 miles from downtown Nashville, TN.

About the role

The Hotel & Housekeeping Supervisor is responsible for the successful overall coordination and direction of all activities related to the hotel, including Front Desk, Housekeeping, Laundry, RV Park, and Sundries Shop. Supervises a team to ensure smooth and efficient operations in accordance with guest service policies, procedures, and objectives.

Responsibilities

• Supervises all front desk and housekeeping staff; plans daily for proper servicing of all empty hotel rooms.
• Assists the Hotel Assistant Manager in creating, developing, and implementing an effective organizational strategy for the front office to ensure maximum guest service and satisfaction.
• Ensures completion of housekeeping inspection sheets for all check-outs.
• Handles all inquiries regarding Lost and Found.
• Assists with achieving budgeted revenues and expenses, maximizing profitability related to guest service.
• Manages room inventory to maintain highest possible room occupancy and average daily rate.
• Creates room assignments for all housekeeping staff.
• Conducts daily inspections of rooms and public areas to ensure proper cleanliness.
• Maintains procedures for handling financial transactions, security of monies, guest service, and emergency problems.
• Guides and supports front desk and Sundries staff in daily responsibilities.
• Ensures proper storage, organization, and cleanliness of items in the Sundries shop, including inventory counts and proper date storage.
• Monitors room blocks in the hotel system to ensure correct handling.
• Assists the Hotel Assistant Manager in inventory control and counts for housekeeping, hotel amenities, Sundries Shop, and other front desk items.
• Communicates with other departments to ensure proper handling of guests and groups.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Prior supervisory experience preferred in front desk, housekeeping, or retail/customer service operations.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Skills

• Ability to maintain high levels of confidentiality and integrity.
• Strong interpersonal skills for working with team members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility for the performance of the position.
• Detail-oriented with a professional attitude, strong organizational and time management skills, and a customer-focused approach.
• Available to work when needed, including weekends, holidays, and nights.
• Role model for code of ethics: Respect, Commitment, and Guest Service.

Physical Requirements & Working Conditions

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Frequently required to sit or stand; walk; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift, push, and pull up to 25 lbs.
• Noise level in the work environment is usually moderate to loud.
• Subject to circulation throughout assigned areas, including smoking areas, while actively observing guests and operations.