Hotel Housekeeping Supervisor

About the role

Responsible for implementing and ensuring all housekeeping operations on assigned shift are in accordance with the Company's Policies and Procedures and high standard levels.

Responsibilities

• Ensures all Company Policies and Procedures are adhered to in the Housekeeping Section on assigned shift.
• Ensures that all cleaning materials, chemicals, and equipment are used in accordance with manufacturer's instructions.
• Trains all employees in the proper techniques of using chemicals.
• Makes sure all bottles are labeled properly and ensures chemical bottles have proper chemical labels.
• Ensures strict adherence that all OSHA Safety rules and internal safety policies and procedures regulations are followed.
• Responsible for the supervision and coordination of Housekeeping staff activities throughout the Hotel ensuring approved standards of cleanliness are displayed.
• Make recommendations and suggestions to hire, promote, evaluate, reward, discipline and discharge of all housekeeping employees.
• Assists in the selecting, training, scheduling and evaluating of staff.
• Responsible for advising management of repairs and replacements necessary in assigned areas and is accountable for cleanliness and overall condition of the public areas, restrooms and offices.
• Interacts with customers and other casino departments in a professional and courteous manner.
• Responsible for maintaining a consistent and regular attendance record and attendance of all mandatory trainings and/or meetings.
• Conduct pre-shift meetings a week.
• Other duties as assigned by AOM or EOM.

Supervisory responsibilities

• Directly supervises all Housekeeping Employees in shift.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, training and scheduling employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• High School diploma or GED required.
• Five years minimum experience in housekeeping supervisory position required.

Physical demands

• Regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Frequently required to stand; walk, climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently required to lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work around chemicals in enclosed locations.
• Ability to safely use cleaning products and safely operate cleaning equipment.

Work environment

• Regularly works near moving mechanical parts and is regularly exposed to risk of electrical shock and trips and falls.
• Occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to extreme heat.
• Noise level is usually moderate; increases to loud when on the casino floor.
• Work is generally performed with exposure to heat, fumes, water and steam and cleaning chemicals in enclosed areas.
• Employee may be exposed to second hand cigarette smoke.