Supervisor, HFC Networks

Position Overview

Supervise Broadband Specialist IV, V, and Headend technicians. Oversee HFC network projects and ensure employees are focused on correcting plant deficiencies.

Company Benefits

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available.
• In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities

• Ensure the system techs are productive in their daily activities.
• Ensure the system techs are repairing the HFC plant correctly.
• Review daily reports to find area problems.
• Resolves trouble call escalations.
• Ensure the work force is working in a safe & positive manner.
• Complete reports as needed.
• Hire, train, evaluate and supervise technical staff and oversight of work schedules of technical staff
• All other duties as assigned or required.

Position Requirements

• High school diploma or GED required.
• Associates degree preferred.
• Required – 5 Years’ experience in the field with at least 2 of those years as a System Technician/Broadband Specialist IV.
• Preferred – 7 years’ experience.
• Strong project management & communication skills.
• Organizational skills.
• Must possess a strong desire to improve the network.
• Thorough HFC plant knowledge.
• Ability to work flexible work hours, including evenings, weekends and holidays as required.