Supervisor, Health Information Operations
Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives and support one another to succeed. Our culture is built on connection and collaboration, where competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Responsibilities
- Supervises the daily HI operations which includes but not limited to chart pick up, discharge desk, assembly, chart preparation, scanning, quality control document correction, archiving/retention of medical records, chart completion, deficiency tracking and physician suspension.
- Aids patients with MyChart issues, providing verification codes, password assistance, and proxy access.
- Ensures adequate training and education is received by the HI team members.
- Prepares and conducts performance evaluations for team members with oversight by the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning.
- Informs the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning on team member performance and assists with identifying training opportunities.
- Provides feedback and recommendations for team member progressive disciplinary actions and recognition.
- Maintains the daily workload ensuring work queues in Epic are maintained and completed within turnaround time.
- Coordinates with other departments in resolving issues such as missing charts or portions of charts (loose documentation).
- Schedules and monitors productivity and quality of the HI Analysts.
- Recommends changes to the HI Operations Policies and Procedures as work flows and duties change.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of 3 years supervisory position in the Health Information Department.
- Proficient in computer skills.
- Excellent written and verbal communication skills.
- Proficient computer skills such as Microsoft Office and Google Suite platforms.
Education, Knowledge, Skills and Abilities Preferred
- Associates Degree in Health Information Management (HIM) or health related field.
Compensation
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
- Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
- Experience: Years of relevant work experience.
- Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
- Skills: Demonstrated proficiency in relevant skills and competencies.
- Geographic Location: Cost of living and market rates for the specific location.
- Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
- Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Benefits
HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate.
Awards
- US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
- US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
- US News & World Report 2025 - JSUMC - #5 Hospital in NJ
- US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
- US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
- Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
- Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
- Newsweek 2025 - Best Hospitals USA - HUMC - #59