Supervisor, Operations

About the role

The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real-world execution—balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment. As Roadrunner continues to scale its Smart Network™, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions. Success in this role means running a clean, compliant, and high-performing dock, delivering reliable service outcomes, and contributing directly to terminal profitability and network efficiency.

Responsibilities

• Execute dock and terminal operations with precision
• Oversee daily dock operations including load planning, freight handling, and linehaul coordination
• Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling
• Optimize service center performance and cost control
• Monitor daily operating costs and identify opportunities to improve efficiency and margin performance
• Support budget attainment through effective labor utilization, contractor coordination, and workflow management
• Ensure billing, rating, payroll, and administrative processes are completed accurately and on time
• Drive safety, compliance, and risk management
• Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards
• Support contractor compliance including equipment standards, qualification requirements, and operational procedures
• Enforce freight security protocols and ensure adherence to company and regulatory policies
• Lead and develop frontline teams
• Supervise, coach, and direct service center personnel with clear expectations and accountability
• Provide real-time feedback, performance management, and development support
• Foster a culture of ownership, teamwork, and operational excellence through visible leadership
• Cookier with network stakeholders
• Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement
• Communicate effectively with corporate teams, customers, and external partners
• Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions

Requirements

• Bachelor’s degree or 1–2 years of relevant operations or logistics experience (or equivalent combination)
• Experience in transportation, LTL, warehouse, or service center operations preferred
• Demonstrated ability to supervise, train, and evaluate team members
• Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)
• Forklift certification (or ability to obtain)
• Solid analytical and mathematical skills with the ability to interpret operational and financial data
• Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred
• Effective written and verbal communication skills with the ability to engage across all levels of the organization
• Prioritize, delegate, and manage multiple tasks in a fast-paced environment
• Proven ability to solve problems in situations with limited standardization

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Experience in transportation, LTL, warehouse, or service center operations
• Ability to supervise, train, and evaluate team members
• Knowledge of safety protocols, compliance standards, and hazardous materials handling
• Forklift certification
• Strong analytical and mathematical skills
• Proficiency in PC applications
• Effective written and verbal communication skills
• Prioritization, delegation, and multitasking abilities
• Problem-solving skills

Skills

• Systems thinking
• Outcome ownership
• Operational discipline
• Leadership from the front
• Clear communication
• Balance of speed and accuracy
• Adaptability

Benefits

Full benefits package including medical, dental, vision, 401(k), and paid time off

Pay

$60,000 – $65,000 base salary

Schedule

Onsite – Chicago, IL